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Title Author Type Date Words
A more private line. Thilmany, Jean Dec 1, 2010 455
CVS Caremark gives customers new tool with iPhone app. Brief article Nov 8, 2010 141
Caremark iPhone app introduced. Brief article Aug 30, 2010 142
iAds Changes The App Development Game. Jun 9, 2010 447
Mobile apps to outsell CD's by 2012. Market overview Mar 17, 2010 216
RIT launches suite of next generation mobile applications in the Middle East at GITEX. Oct 20, 2009 928
AT&T allowing iPhone users to access Skype. Brief article Oct 6, 2009 248
LiveVox. Brief article Mar 1, 2009 95
TeliaSonera introduces new telephony solution in Sweden. Brief article Sep 4, 2007 163
Starhome introduces new Tariff & Admin Control solution. Brief article Jul 3, 2007 192
Number Management System introduced by Bandwidth.com. Brief article May 8, 2007 188
3CX releases commercial edition of 3CX Phone System. Brief article May 4, 2007 210
Gamma Telecom introduces IPDirectConnect (IPDC) Version 3.0. Brief article May 2, 2007 196
Presence Management on hosted platforms introduced by TeleWare. Brief article May 2, 2007 280
ATDI creates toolset for MLL Telecom. Brief article Apr 30, 2007 143
Thomson's Cirpack VoIP platform chosen by G-FIT Germany. Brief article Apr 19, 2007 262
InnoPath mobile device management solution implemented by Japan's EMOBILE Ltd. Brief article Mar 26, 2007 127
BroadSoft announces expanded functionality of Business Trunking. Brief article Mar 21, 2007 215
Cox Communications implements Intec's Convergent Mediation solution. Brief article Feb 27, 2007 180
Mformation's Mobile Device Management implemented by Telefonica Moviles. Brief article Feb 26, 2007 148
BroadSoft's IMS application platform chosen by Huawei. Brief article Feb 13, 2007 195
Nokia unveils new line of devices. Feb 12, 2007 337
Automatic Data Processing Inc offers new Network Phone ASP solution. Brief article Feb 5, 2007 149
PIKA introduces new Connect for Asterisk software and opens new web store. Brief article Jan 26, 2007 262
Tollgrade awarded two projects for multi-layered testing solutions. Brief article Dec 21, 2006 194
Integrated Research introduces PROGNOSIS IP Telephony Management Reporter. Brief article Dec 18, 2006 185
Avaya announces availability of one-X Quick Edition. Brief article Dec 15, 2006 248
Avaya IP telephony system selected by Essex Medical and Forensic Services. Brief article Dec 13, 2006 273
Zi Corporation's software integrated with Qtopia Greenphone. Brief article Dec 11, 2006 174
Mobile Manager 1.3 launched by Synchronica. Brief article Dec 6, 2006 240
snom announces interoperability with new blue4S IP PBX. Brief article Nov 3, 2006 191
IntelliCast[TM] turns the science of outbound notification to art. Product/service evaluation Nov 1, 2006 1072
TeleWare adds new applications and capabilities on hosted services platform. Brief article Oct 6, 2006 160
CallRex certified to record encrypted phone calls occurring on Cisco Unified CallManager 5.0. Schelmetic, Tracey E. Brief article Oct 1, 2006 228
Aspect Software offering Unison Predictive Dialer 7.1. Schelmetic, Tracey E. Brief article Jul 1, 2006 164
Sphere Communications announces Sphericall IP-PBX Release 5. Schelmetic, Tracey E. Brief article Apr 1, 2006 125
Verint expands ULTRA actionable intelligence suite. Schelmetic, Tracey E. Mar 1, 2006 275
Telrex announces IP call recording for Covad's hosted PBX service. Schelmetic, Tracey E. Brief article Mar 1, 2006 87
Ericsson launches Automatic Device Configuration solution. Brief Article Sep 6, 2005 122
Nokia introduces the Nokia 6630 Navigation Pack. Brief Article Jun 20, 2005 125
Nokia introduces Nokia Sensor phone software application. Brief Article Jun 9, 2005 170
Nokia introduces Nokia Sensor phone software application. Brief Article Jun 9, 2005 168
Zi Corporation announce launch of new service discovery engine. Brief Article May 19, 2005 233
New Voiceglo option allows users to make Internet calls in a click. Brief Article Feb 1, 2005 154
Telecom management. Sep 1, 2004 362
Edify announces Developer Network. Aug 1, 2004 307
Web-based telephony management. Brief Article Apr 1, 2004 104
Call accounting. Brief Article Apr 1, 2004 107
Customer service software launched by Genesys. Brief Article Dec 2, 2003 107
Shoreline4.3 IP PBX empowers the mobile workforce; softphone, "find-me" call handling enable real-time response. Nov 17, 2003 575
Server development tool launched in the UK by POST CTI. Brief Article Nov 14, 2003 130
VERTICAL NETWORKS/SPECTRALINK SIGN CO-MARKETING PACT. Nov 1, 2003 564
IP communications platform launched by VoxSurf. Brief Article Oct 14, 2003 125
IP telephony service. Oct 1, 2003 122
Nokia to launch its D500 Release 3 Access platform. Brief Article Sep 9, 2003 119
SavaJe Targets Smart Phones with Java-based OS. Cripps, Tony Jul 8, 2003 316
UK council opts for CallPlus from Macfarlane Telesystems. Brief Article Jun 18, 2003 123
Remote PBX access. (New products). Brief Article Jun 1, 2003 114
Avaya ships new suite for IP telephony. Brief Article May 23, 2003 125
WSPA opts for call monitoring system from CTI. Brief Article May 20, 2003 129
Lucent offers upgraded mobile data services suite. Brief Article May 15, 2003 106
LookUp SMS solutions available now from SchlumbergerSema. Brief Article May 14, 2003 107
Five tips for successful VoIP: security and quality of service should be given careful consideration before purchasing. (Voice Networks). Mahoney, Kevin; Rumbel, Evan Buyers Guide May 1, 2003 1056
Secure Technology available now from Nortel. Brief Article Apr 17, 2003 106
Siemens announces HiPath ComScendo suite. (New Products). Brief Article Apr 1, 2003 181
NetLert releases N-Focus. (New Products). Brief Article Apr 1, 2003 177
Avaya partners with Sun. (Strategic Alliances). Brief Article Apr 1, 2003 154
Verint announces ULTRA version 9. (New Products). Brief Article Apr 1, 2003 278
OPC's SpitFire takes off. (New Products). Brief Article Mar 1, 2003 265
Centile brings new distributors on board. (Strategic Alliances). Brief Article Mar 1, 2003 294
Alcatel and Witness join forces to combine products. Brief Article Feb 26, 2003 148
Broadband Internet telephone. (Internet Focus). Brief Article Feb 1, 2003 140
Artisoft releases TeleVantage 5.0. (New Products). Brief Article Feb 1, 2003 343
IP Office 1.3 ships from Avaya. Brief Article Jan 13, 2003 141
Tele your friends. (New Products & Services). Brief Article Jan 1, 2003 138
NetLert releases N-Contact. (New Products). Brief Article Jan 1, 2003 124
Unimax and Vitel Software form strategic marketing agreement. (Happenings). Brief Article Jan 1, 2003 158
Aspect and Aliant Telecom expand relationship. (Happenings). Brief Article Jan 1, 2003 182
Service Selection Node available now from VoluBill. Brief Article Dec 20, 2002 104
Avaya and Net6 team to light-up the screens of IP Telephones with high value business apps. Dec 16, 2002 531
BROADSOFT DEBUTS IP VOICE/IP CENTREX FOR 802.11 DEVICES. Brief Article Dec 1, 2002 700
Handspring offers CIC software for its handheld devices. Brief Article Nov 11, 2002 129
Swan and Dacon team for product integration. Brief Article Nov 8, 2002 106
SENDO LICENSES INSIGNIA MOBILE FOUNDATION FOR SMARTPHONE. Nov 1, 2002 634
Wicom pairs with Teleopti. (Strategic Alliances). Brief Article Nov 1, 2002 127
Evolve at your own pace to an IP-based call center. Brief Article Nov 1, 2002 192
Nortel Networks launches new version of CallPilot multimedia messaging system. Brief Article Oct 30, 2002 161
Nortel Networks launches new version of CallPilot multimedia messaging system. Brief Article Oct 30, 2002 159
Philips ships MyOffice@Net product suite. Brief Article Oct 16, 2002 139
Eyretel call recording solutions installed in Inland Revenue contact centres. Brief Article Oct 11, 2002 136
Provident 4.1 ships from Tertio. Brief Article Oct 4, 2002 96
Pronexus ships VBVoice 5.0. Brief Article Oct 2, 2002 97
eOn adds features to eQueue Multi-Media. (New Products). Oct 1, 2002 309
Envision Telephony unveils Click2Coach MultiSite Edition. (New Products). Brief Article Oct 1, 2002 186
Monitoring the pulse of performance--an enterprise initiative. (Product and Services Selection Guide). Wilder, Wynne Oct 1, 2002 1075
Getting more from a recording or, monitoring system. (Product and Services Selection Guide). Cassell, Peter Oct 1, 2002 813
Call generator. (Network monitoring and analysis). Brief Article Oct 1, 2002 99
Convergys ships WIZARD 7.6. Brief Article Sep 17, 2002 99
CODETEL selects MetaSolv software for comprehensive OSS and service level agreement management. Sep 9, 2002 385
New solutions for CRM and VXML. (Technology Highlights). Sep 1, 2002 1478
APEX launches Internet Call Waiting application. (New Products). Sep 1, 2002 155
Lucent introduces ClientCare Contact Center Enterprise Edition. (New Products). Sep 1, 2002 172
HigherGround implements user-driven enhancements. (New Products). Sep 1, 2002 182
Teltone offers ReVo. (New Products). Sep 1, 2002 206
Ask Dr. Jon. (The Purdue Page). Sep 1, 2002 615
IVOICE DEBUTS DIGITAL TELEPHONY SOLUTIONS FOR MITEL PLATFORMS. Sep 1, 2002 380
New solutions for CRM, multimedia contacts and voice. (Technology Highlights). Aug 1, 2002 1217
Artisoft introduces TeleVantage Call Classifier 2.0. (New Products). Product Announcement Aug 1, 2002 234
Digisoft releases Telescript version 5.4. (New Products). Brief Article Aug 1, 2002 135
EPOS releases Call Center Director. (New Products). Product Announcement Aug 1, 2002 225
Divine releases Conversations 5.0. (New Products). Product Announcement Aug 1, 2002 162
PIKA Technologies and iQ NetSolutions partner. (Strategic Alliances). Brief Article Aug 1, 2002 159
TI and Telchemy partner for VoIP quality. (Stragetic Alliances). Aug 1, 2002 290
Voice application and infrastructure testing: a "win-win" proposition. (Product and Services Selection Guide). Grzybinski, Charlie Buyers Guide Aug 1, 2002 1760
Aspect Communications: the contact center specialists. Aug 1, 2002 239
TotalNet[R] Call Routing. (IEX Corp.). Aug 1, 2002 304
ATA to use SmartCampaign alerting solution. Brief Article Jul 10, 2002 118
Demystifying telehealth. (Viewpoint). Nevins, Richard; Otley, Victor C., III Jul 1, 2002 950
Phonetic Systems launches integrated solution. (News Products). Brief Article Jul 1, 2002 101
TeleSage offers new autodialer for SmartQuest. (New Products). Brief Article Jul 1, 2002 128
LUCENT INTROS CLIENTCARE CONTACT CENTER ENTERPRISE EDITION. Jul 1, 2002 308
NETCENTREX LAUNCHES VOIP VPN SOLUTION WORLDWIDE. Product Announcement Jul 1, 2002 1004
CAVALIER TELEPHONE IMPLEMENTS EUR SYSTEMS' APTIS. Jul 1, 2002 612
Lucent ships new contact centre solution. Brief Article Jun 27, 2002 123
Aspect IP Contact Suite v1.1 now shipping. Brief Article Jun 19, 2002 114
Mitel offers new application server solution. Brief Article Jun 19, 2002 102
BTopenworld opts for Motive CRM solution. Brief Article Jun 6, 2002 110
Noble Systems offers advanced call center solution. (New Products). Product Announcement Jun 1, 2002 200
Aspect offers IP Contact Suite. (New Products). Brief Article Jun 1, 2002 130
e-talk introduces Qfiniti. (New Products). Brief Article Jun 1, 2002 150
Portage to offer AgentTimeScheduler. (New Products). Brief Article Jun 1, 2002 179
Avaya delivers multichannel customer care technology on an IP network. (New Products). Product Announcement Jun 1, 2002 198
Thales to launch new recording solution. (New Products). Product Announcement Jun 1, 2002 188
Centerpost introduces SmartCampaign. (New Products). Brief Article Jun 1, 2002 119
PhoenixSoft launches CMS/Soft Switch. (Breaking News). Brief Article Jun 1, 2002 151
IP phone system. (IP telephony products). Product Announcement Jun 1, 2002 104
Combine phone systems. (IP telephony products). Product Announcement Jun 1, 2002 140
IEX AND ROCKWELL FIRSTPOINT CONTACT ANNOUNCE GLOBAL STRATEGIC RELATIONSHIP. May 27, 2002 540
June release for Genesys Meeting Center 2.0. Brief Article May 24, 2002 129
June release for Genesys Meeting Center 2.0. Brief Article May 24, 2002 127
Telephony@Work launches CallCenter@nywhere version 6.0. (New Products). Product Announcement May 1, 2002 174
Avaya introduces Unified Communication Center. (New Products). Product Announcement May 1, 2002 193
Telecorp Products introduces CentrEE AnyWhere Solution. (New Products). Product Announcement May 1, 2002 274
Artisoft introduces TeleVantage Call Center scoreboard. (New Products). Brief Article May 1, 2002 173
Vocent announces voiceprint authentication solutions. (New Products). Brief Article May 1, 2002 167
Modem Spy 2.6. (Management News and Products). Brief Article May 1, 2002 124
Digital Union launches speak-ez call centre system. Brief Article Apr 8, 2002 122
eOn announces comprehensive IP services. (New Products). Apr 1, 2002 250
ESI launches comprehensive workforce management software. (New Products). Product Announcement Apr 1, 2002 167
Avaya introduces Proactive Contact Management Solutions. (New Products). Product Announcement Apr 1, 2002 217
NICE demonstrates customer idea management. (New Products). Brief Article Apr 1, 2002 109
Cisco expands IP Contact Center solution. (New Products). Brief Article Apr 1, 2002 176
TMC[TM] labs review. (TMC Labs). Evaluation Apr 1, 2002 2677
SUNTONE CERTIFIES VERIZON'S AAIS BROADBAND SOFTWARE. Apr 1, 2002 642
New call handling solution from Stratus intended for emergency services use. Brief Article Mar 8, 2002 103
Rockwell FirstPoint Enterprise 2002. (Technology Highlights). Product Announcement Mar 1, 2002 367
Witness Systems announces eQuality Mid-Market Solution. (New Products). Brief Article Mar 1, 2002 122
Genesys releases CallPath 6.4. (New Products). Brief Article Mar 1, 2002 155
Connected Systems signs agreement with SAIC. (Breaking News). Brief Article Mar 1, 2002 115
Siebel 7 Call Center. (Technology Highlights). Mar 1, 2002 371
PHILIPS SPEECH DEBUTS CORPORATE VOICE DIALING. Product Announcement Mar 1, 2002 633
Two new IP telephony modules from CommWorks now shipping. Brief Article Feb 4, 2002 159
There's nothing telephony about this. Brief Article Feb 1, 2002 119
Philips Speech Processing introduces corporate voice dialing. (New Products). Product Announcement Feb 1, 2002 222
Aspect releases version 4.0 of Web Interaction. (New Products). Product Announcement Feb 1, 2002 176
Wildfire offers enterprise edition of its virtual assistant. (New Products). Product Announcement Feb 1, 2002 232
Shoptalk launches VoiceCRM Suite 4. (New Products). Product Announcement Feb 1, 2002 169
From call center agent to net rep: Web-Enabling your front-line staff. (Call Center/CRM Management Scope). Reynolds, Penny Feb 1, 2002 3696
New property management tool introduced by dispatch suite. (Technology). Brief Article Jan 30, 2002 436
Magictelecom call analysis service now available from Designbyte. Brief Article Jan 14, 2002 124
Aspect eWorkforce Management solution chosen by Sussex Police. Brief Article Jan 14, 2002 107
Four paths to better service. (Technology Highlights). Jan 1, 2002 1585
Telephony@Work launches CallCenter@nyWhere Version 5.0. (New products). Product Announcement Jan 1, 2002 175
VoiceLogger offers enterprise-class call recording to smaller businesses. (New Products). Product Announcement Jan 1, 2002 201
Active voice announces reception. (New Products). Brief Article Jan 1, 2002 158
IEX introduces customer interaction center. (New Products). Product Announcement Jan 1, 2002 100
Avaya delivers unified messaging solution. (New Products). Product Announcement Jan 1, 2002 233
Nokia to supply multimedia messaging centre to Sonera. Brief Article Dec 24, 2001 150
New web collaboration application now available from Aspect Communications. Brief Article Dec 19, 2001 90
New web collaboration application now available from Aspect Communications. Brief Article Dec 19, 2001 105
New web collaboration application now available from Aspect Communications. Product Announcement Dec 19, 2001 103
New order for Apcentia Emergency Response system at Royal Bank of Scotland. Brief Article Dec 3, 2001 163
NIGHTFIRE UNVEILS METASOLV SOLUTION 4.3 ADAPTER FOR TELECOM. Product Announcement Dec 1, 2001 641
Communite'. (Network products). Brief Article Dec 1, 2001 85
Eyretel solution to be used in Omega Bank call centres. Brief Article Nov 29, 2001 131
Altitude Software upgrades uCI 2000 Plus software suite. Brief Article Nov 12, 2001 137
Quescom Offers Incremental VoIP Solutions. (New Products). Brief Article Nov 1, 2001 201
KANA Releases New iCARE Suite. (New Products). Product Announcement Nov 1, 2001 102
TOPCALL Provides Enhanced Convenience For Computer-Telephony. (New Products). Product Announcement Nov 1, 2001 333
Wicom Releases Wicom CSS Version 3.0. (New Products). Product Announcement Nov 1, 2001 169
Interactive Intelligence unveils new unified communications and wireless products. Product Announcement Nov 1, 2001 183
New version of Edify's Electronic Workforce software now available. Product Announcement Oct 30, 2001 152
New version of Edify's Electronic Workforce software now available. Brief Article Oct 30, 2001 150
Redwood unveils web provisioning tool. Brief Article Oct 30, 2001 115
ADC releases provisioning software for cable operators. Product Announcement Oct 25, 2001 182
New contact centre offering from Davox. Brief Article Oct 15, 2001 100
Davox introduces new version of call management system. Brief Article Oct 15, 2001 127
Davox introduces new version of call management system. Brief Article Oct 15, 2001 125
Ambient introduces enhanced Active8 software. Brief Article Oct 9, 2001 150
Ambient introduces enhanced Active8 software. Product Announcement Oct 9, 2001 148
Two new mid-market contact centre solutions from Genesys. Product Announcement Oct 5, 2001 176
Nortel Networks to sell Clarify's assets for USD200m. Brief Article Oct 3, 2001 149
ISDN simulation. Brief Article Oct 1, 2001 118
Qwest For Web-Based Contact Center Solution. Product Announcement Oct 1, 2001 178
eOn Implementation Of Supervisor WorkSpace Set. Brief Article Oct 1, 2001 147
Teloquent Gives Voice To Its Integration Platform. Brief Article Oct 1, 2001 109
Active Voice, L&H Enter Licensing Pact. Brief Article Oct 1, 2001 112
Syntellect Adds Fonix Text-To-Speech. Brief Article Oct 1, 2001 117
Digisoft Joins Artisoft Alliance. Brief Article Oct 1, 2001 113
TeleVantage 4.1. Product Announcement Oct 1, 2001 2289
Interactive Intelligence releases new version of Interaction Recorder software. Product Announcement Sep 27, 2001 174
COSMOCOM INTRODUCES COSMODESIGNER CALL FLOW TOOL. Product Announcement Sep 1, 2001 402
WISP DEBUTS SOFTWARE TO ELIMINATE ROAMING CHARGES. Product Announcement Sep 1, 2001 482
INTECOM CENTERGY CALL CENTER IMPLEMENTED AT MICROSOFT. Sep 1, 2001 340
Communique Bolsters Communicate! Capabilities. Sep 1, 2001 147
Kabira Unleashes Nex-Gen Convergent Mediation App Framework. Brief Article Sep 1, 2001 118
Telescan Activates Administrator. Sep 1, 2001 86
Big Office Messaging Functionality For The SOHO. Brief Article Sep 1, 2001 166
Digisoft Computers, Inc. Product Announcement Sep 1, 2001 396
NICE Systems. Sep 1, 2001 297
VocalScap Communications, Inc. Evaluation Sep 1, 2001 353
White Pajama. Evaluation Sep 1, 2001 273
The Swedish Call Center Outlook. Lounsbury, Erik Sep 1, 2001 1694
IRT Opens Florida Center. Brief Article Sep 1, 2001 98
StarTek Touches Down In Canada. Brief Article Sep 1, 2001 154
SimStar Settles In At New Headquarters. Brief Article Sep 1, 2001 108
Stream Online In British Columbia. Brief Article Sep 1, 2001 143
InSite On Bavaria. Sep 1, 2001 220
Automated voice retrieval. Brief Article Sep 1, 2001 130
Remote worker solution. Brief Article Sep 1, 2001 162
VERAMARK LANDS LARGE GOVERNMENT ORDER. Aug 27, 2001 193
Conexant offers Internet users new telephony solution. Brief Article Aug 24, 2001 132
TELUS Mobility chooses Lucent`s' SurePay system for prepaid phone service. Brief Article Aug 13, 2001 136
ENHANCED SEMOTUS PLATFORM FEATURES SEAMLESS INTEGRATION WITH RIM WIRELESS DEVICE. Product Announcement Aug 13, 2001 466
Avaya launches new customer service application. Brief Article Aug 2, 2001 127
Swan Solutions introduces new version of computer telephony suite. Brief Article Aug 1, 2001 166
Swan Solutions introduces new version of computer telephony suite. Brief Article Aug 1, 2001 164
Relief For The Dog Days. Product Announcement Aug 1, 2001 497
Logical Solution For Legacy Integrations. Brief Article Aug 1, 2001 133
InfoCall 4.0 Debuts. Brief Article Aug 1, 2001 136
Multimedia Recording Capability From CosmoCom. Brief Article Aug 1, 2001 132
IEX Solutions Get Nortel Nod. Brief Article Aug 1, 2001 124
Avaya Demonstrates New IP Telephony Applications. Aug 1, 2001 269
FrogDial. Product Announcement Aug 1, 2001 1833
DeTeWe to resell Initiative Software's call centre system. Brief Article Jul 16, 2001 111
Swan Solutions introduces new version of Callview software. Brief Article Jul 12, 2001 152
Swan Solutions introduces new version of Callview software. Brief Article Jul 11, 2001 150
SYLANTRO'S COMRIO MAKES ANY PHONE YOUR BUSINESS PHONE. Product Announcement Jul 1, 2001 715
Route vacation travelers. Kelly, Sean Jul 1, 2001 265
Four July Sizzlers. Evaluation Jul 1, 2001 1514
Siemens Enhances HiPath 6000. Brief Article Jul 1, 2001 80
Aspect On VoIP For Contact Centers. Jul 1, 2001 110
Fujitsu's Small Call Center Solution Debute. Brief Article Jul 1, 2001 130
T@W Strengthens Contact Center Solution With Data Polling. Brief Article Jul 1, 2001 169
AltiGen Communications Debuts AltiCenter. Brief Article Jul 1, 2001 155
Interactive Intelligence Releases Second Generation Interaction Center Platform. Brief Article Jul 1, 2001 249
NeuralAct Introduces Enhanced AgentCARE. Product Announcement Jul 1, 2001 222
TRANSFORM YOUR CALL CENTER USING REMOTE HOME AGENTS. Fadia, Alpesh Jul 1, 2001 1900
Logging And Monitoring Roundup. Buyers Guide Jul 1, 2001 308
Customer Solutions, Creativity Infocity Launch Indian Initiative. Jul 1, 2001 230
Deutsche Telekom selects Inet's technology to control call detail record content. Brief Article Jun 27, 2001 149
Small Business Voice Processing Assistance. Brief Article Jun 1, 2001 140
Outbound Workforce Management From CenterForce. Brief Article Jun 1, 2001 137
CommSoft unveils WAP-enabled CRM system. Brief Article May 28, 2001 137
AT&T selects Convergys' contact centre technology for broadband offering. Brief Article May 28, 2001 105
Genesys unveils new contact centre systems line. Brief Article May 15, 2001 156
Genesys unveils new contact centre systems line. Brief Article May 15, 2001 145
VORDEL ANNOUNCES WORLD FIRST FOR SECURE WIRELESS XML TRANSACTIONS USING WINDOWS CE ON PDA DEVICE. Product Announcement May 14, 2001 429
Avaya enhances ECLIPS portfolio with upgraded call processing software. Brief Article May 10, 2001 178
Ambient Group unveils communication manager. Brief Article May 8, 2001 130
BT to supply virtual call centre technology to Vertex. Brief Article May 7, 2001 131
GemaTech introduces voice recorder for virtual call centres. Product Announcement May 7, 2001 122
Lucent Launches ClientCare 3.0. Brief Article May 1, 2001 149
Calltrol Upgrades OTS. Brief Article May 1, 2001 89
CallCenter@nywhere 4.0 Activates. Brief Article May 1, 2001 119
Artisoft And Onset To Offer Converged Fax And Voice Solution. Brief Article May 1, 2001 155
Teloquent Announces Multichannel Customer interaction Platform. Brief Article May 1, 2001 151
Halcyon introduces new product for recruitment process management. Brief Article Apr 23, 2001 140
Halcyon introduces new product for recruitment process management. Brief Article Apr 23, 2001 138
Dataflex selects Quest Communications as UK distribution partner. Brief Article Apr 18, 2001 134
TASKE Offers Call Management Tools For Avaya System. Brief Article Apr 1, 2001 106
Upgraded Interaction Dialer For Distributed Contact Centers. Brief Article Apr 1, 2001 117
Castcom Strengthens Interactive Solution. Apr 1, 2001 108
Witness And Remedy Integrate Solutions. Brief Article Apr 1, 2001 100
Natural MicroSystems introduces new version of IP telephony development software. Brief Article Mar 20, 2001 154
IVOICE FILES PATENT APPLICATION FOR SPEECH-ENABLED DIALER. Mar 1, 2001 438
Multivendor Telecommunications Management Tool. Product Announcement Mar 1, 2001 176
SAP and Alcatel sign collaboration agreement. Brief Article Feb 14, 2001 207
Web-enable a call center with an alternate CTI solution. Feb 1, 2001 684
TeleDirect Extends Liberation Capabilities. Product Announcement Feb 1, 2001 134
Pronexus Strengthens VBVoice Capabilities. Brief Article Feb 1, 2001 90
Portal Connect Offers Solution To Collection Companies. Brief Article Feb 1, 2001 136
The Teltone Heart: Enhanced Off OfficeLink For Remote Workers. Brief Article Feb 1, 2001 153
IEX Integrates TotalNet With Tekelec Softswitch For Enhanced Support. Brief Article Feb 1, 2001 128
T@W Enhances Functionality With Multimedia Overlay Network. Brief Article Feb 1, 2001 121
Raising CRM To The Eloquent: Interchange From Teloquent. Brief Article Feb 1, 2001 98
EIGHTH-ANNUAL MVP QUALITY AWARD WINNERS. Feb 1, 2001 2541
Eurosoft Systems launches CTI product. Brief Article Jan 16, 2001 137
Eurosoft Systems launches CTI product. Brief Article Jan 16, 2001 139
Mitel launches IP telephony applications. Brief Article Jan 8, 2001 202

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