TeleTech Acquires Digital Customer Experience Firm Motif.
M2 EQUITYBITES-November 9, 2017-TeleTech Acquires Digital Customer Experience Firm Motif
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9 November 2017 - US-based customer experience, engagement, and growth solutions provider TeleTech Holdings, Inc. (NASDAQ: TTEC) has acquired a majority stake in India- and Philippines-based digital trust and safety services provider Motif, the company said.
The acquisition will be immediately accretive.
Serving online brands in travel, retail and ecommerce across the globe, Motif has been providing fraud prevention and community moderation services for more than a decade.
The firm operates out of Ahmedabad, India and Manila, Philippines.
TeleTech is a global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end Humanify Customer Engagement as a Service offering.
Founded in 1982, the company helps its clients acquire, retain, and grow profitable customer relationships.
Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a more human customer experience across every interaction channel.
Motif is a digital trust and safety services company serving e-commerce marketplaces, online retailers, travel agencies and financial services companies. Motif provides omnichannel services via voice, email chat and community moderation.
Since its founding in 2000, the company has delivered services globally through its technology infrastructure in India and the Philippines.
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|Publication:||M2 EquityBites (EQB)|
|Date:||Nov 9, 2017|
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