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Technicians provide worldwide support to DoD health facilities.

TOBYHANNA ARMY DEPOT, Pa. -- Tobyhanna's computer expertise is keeping critical hospital networks in the best of health.

Technicians in the Command, Control and Computer Systems Directorate, working with the Contracting and Production Management directorates, support the computer networks for every Department of Defense hospital and health clinic.

"Technicians repair, test and configure computer equipment such as network routers, terminal servers and switches down to the component and circuit card level," said Dennis Burlock, logistics management specialist, Production Management Directorate. "They also upgrade equipment and software."

"We configure all the equipment with the latest, most reliable software," said Thomas Yanochko, lead technician, C3. "When they receive the equipment, they configure it further to suit their own needs. It's become a major workload; we're working three two four employees eight hours a day in support of this mission."

A Forward Repair Activity in Germany, headed by Richard Pryor, electronic digital computer mechanic supervisor, handles all health facilities in Europe. Altogether, Tobyhanna supports about 800 hospitals and health facilities worldwide, Yanochko said.

Tobyhanna has been part of this mission since 1993, working with a contractor until December 2002, when the program manager of the Tri-Service Infrastructure Management Program Office asked Tobyhanna to take over the mission.

"We had been doing 80 percent of the mission anyway," Burlock said. "For the last 16 months, we've been providing [total] support."

If necessary, the depot can provide overnight delivery, but usually provides 24-hour response for sites in the continental United States and two- to three-day response worldwide.

Burlock pointed out that the depot has been able to save hospitals money, noting one contract in which the depot saved more than $450,000.

"Technicians solved a problem that affected 500 routers," Burlock said. "The routers wouldn't work because the mother boards were not mounted right. We corrected all 500, and they were shipped worldwide ahead of schedule."

LTC Vaseal M. Lewis, TIMPO program manager, presented a Letter of Appreciation to Tobyhanna employees in April for "exceptional performance of duty."

Among the accomplishments Lewis cited are: shipped 1,300 terminal servers in 84 percent less than the projected time; configured and shipped 351 routers four months ahead of schedule; received continuous commendations from customers citing exemplary problem resolution; and expedited delivery of Local Area Network upgrade equipment to Europe, avoiding major customs delays.

"We'll continue to support this increased workload indefinitely," Yanochko said.

Tobyhanna Army Depot is the Defense Department's largest center for the repair, overhaul and fabrication of a wide variety of electronics systems and components, from tactical field radios to the ground terminals for the defense satellite communications network. Tobyhanna's missions support all branches of the Armed Forces.

Tobyhanna Army Depot is part of the U.S. Army Communications-Electronics Command Headquartered at Fort Monmouth, N.J., CECOM's mission is to research, develop, acquire, field and sustain communications, command, control computer, intelligence, electronic warfare and sensors capabilities for the armed forces.

Mr. Ricchiazzi is with the Tobyhanna Army Depot Public Affairs Office in Tobyhanna, Pa.
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Title Annotation:Circuit check: news and trends of interest to the Signal Regiment; Department of Defense
Author:Ricchiazzi, Anthony J.
Publication:Army Communicator
Geographic Code:1USA
Date:Sep 22, 2004
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