Taxi operators sign positive rider experience manifesto.
Philippines - Taxi cabs in the Philippines have been the brunt of complaints and issues for the past so many years. These range from driver decorum, passenger safety, all the way to how the vehicles perform.
As part of the ongoing campaign of HYPE Transport Systems, Inc.to upgrade the overall rider experience, especially to taxi cabs using the HYPE app, they have called on and approached the various taxi operators to come together and to commit via a signing of a manifesto to improve overall taxi passenger experience; supported by the Land Transportation Franchising and Regulatory Board (LTFRB).
'In as much as we in HYPE recognize the importance of further enhancing and developing the key transportation service given by our gallant taxi operators and taxi drivers In easing the woes of our passengers, we also recognize that there is a need to provide proactive solutions to the various issues raised by the riding public,' said Mr. Nicanor Escalante, President of HYPE Transport Systems, Inc.
Escalante further said, 'We took the liberty of meeting with the biggest taxi operator associations like PNTOA and ATOMM, and have encouraged them to sign a commitment, a manifesto that focuses on the three biggest issues of concern; and have committed to partner with them in providing solutions; and we are happy that the LTFRB has supported us in this endeavor.'
The issues that were pinpointed were: driver decorum, passenger safety, and vehicle quality. All three were the identified critical factors to achieve an overall positive rider experience.
For driver decorum, HYPE has committed to open its center in Shaw Boulevard as a venue for further driver re-training with the full concurrence of the taxi operators. For passenger safety, aside from the landmark SOS button found in the HYPE app that calls for help in cases of passenger (and driver) distress, the taxi operators committed to be stricter in the screening of its drivers and to closely work with authorities. And lastly, for vehicle quality, the taxi operators have committed to put emphasis on vehicle maintenance and cleanliness, and these vehicles will be routinely checked by HYPE representatives. All the vehicles and drivers who have passed the standards will be affixed with a HYPE sticker.
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|Publication:||Philippines Daily Inquirer (Makati City, Philippines)|
|Date:||Sep 23, 2018|
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