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Take steps to serve residents.

All levels of management can glean new insight into topics from safety to software in this diverse issue of UNITS.

In Safety Measures: Get With file Program ... a Crime Free Program, That Is by Janice Myers, page 16, learn how a partnership of property managers, residents, law enforcement and state government officials can reduce crime in a community.

Like consumers shopping for plane tickets, books and flowers, residents look to the Internet to close a deal. In Apartment Owners Respond to Consumer Demand for RealTime Leasing on page 22, B. Kreisler discusses how software companies are making the process of online leasing easier as multifamily housing owners and managers test the waters, slowly.

The FACT Act is part of a broader bipartisan trend in Congress and the states to strengthen consumer privacy regulations. Find out more about how the FACT Act affects the multifamily industry in New Law Affects Multifamily Operations, Governs Use of Consumer Reports and Related Data, page 28.

In Technology Test Drives, page 30, Janice Myers shows how independent rental owners and large management companies alike track occupancy, utility costs, rent payments, resident data, maintenance requests and more. Communities and managers have to find the technology that works best for them.

On page 37, Susan Weston, CAM, CAPS, discusses the National Apartment Leasing Professional course, showing how it provides the tools to maximize a property's position. A Trained Professional Brings Value to Leasing, for both the employee and the employer. Clip and save this article for the front-line staff.

Ron Sewell, PE, highlights the Power of Deregulation in the Multifamily Industry on page 38. The deregulation of utility suppliers has created options in service and pricing. Communities taking advantage of the new possibilities may find that submetering is an attractive alternative.

The Dirt on Laundry Services looks at the latest trends in laundry. Whether it is notification of an available washing machine or alternative ways to pay for a dryer, Janice Myers illustrates how technological advancements have enabled property managers and residents to get more out of their laundry. Go to page 42 to find out more.

The National Apartment Association Political Action Committee (NAA PAC) grew at a record pace in 2003. The NAA PAC has contributed to members of Congress who have supported legislation that is beneficial to the multihousing industry. On page 52, the 2003 NAA PAC Contributors from NAA affiliated apartment associations are recognized for totaling more than $100,000 last year.

Together with the National Multi Housing Council (NMHC), NAA continually asks Congress to help build more successful communities by highlighting Why America Needs a More Balanced Housing Policy. On page 56, NAA/NMHC outline their 2004 legislative and regulatory priorities, urging policy-makers to craft a housing policy that ensures everyone has access to decent and affordable housing, regardless of whether they own or rent.

Issues affecting out industry including class action lawsuit reform, consumer privacy, tax policy; mold and lead hazards, building codes and more will be addressed at the 2004 Capitol Conference this month. I hope to see you there.
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Title Annotation:Observations
Author:Dolben, Deane
Date:Mar 1, 2004
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