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TOYOTA SOUTH RECEIVES TOP NATIONAL AWARDS FOR CUSTOMER SATISFACTION FROM TOYOTA

 TOYOTA SOUTH RECEIVES TOP NATIONAL AWARDS
 FOR CUSTOMER SATISFACTION FROM TOYOTA
 CINCINNATI, April 21 /PRNewswire/ -- Toyota South, Richmond, Ky., has earned the two highest honors in owner satisfaction a dealership can achieve, Toyota Motor Sales (TMS) U.S.A., Inc. announced today.
 "Toyota South was the No. 1 dealer in the nation in 1991 in Toyota's Owner Satisfaction Index," Bob Weldon, general manager of Toyota's Cincinnati region, said. "In addition, they have also won their second Toyota Touch President's Award for its superior commitment to customer satisfaction.
 Toyota South, located in Richmond on the Eastern Bypass, is co-owned by Bob McKamey and Steve Gates, who also serves as general manager. The dealership, established in December 1988, also won Toyota's Service Excellence awards in 1990 and 1991.
 "Owner satisfaction is vital to the success of Toyota," said Weldon. "Everyone at Toyota South should be congratulated on the accomplishments their dealership has attained."
 Co-owners McKamey and Gates are proud that Toyota South has such a strong impact on the community of Richmond's economy, accounting for nearly $600,000 in local and state taxes last year. The dealership has 19 employees earning an annual payroll in excess of $500,000.
 Since 1986, Toyota has recognized those dealers who are committed to providing the very best in customer service. Dealers earn the award by achieving superior levels of customer satisfaction, measured through ongoing surveys conducted by TMS. In addition, a dealership must demonstrate excellence in every department, as well as in facility appearance, business practices, and sales and market penetration. The President's Award is a key element of "The Toyota Touch," a company-wide philosophy developed to ensure that Toyota's customers receive the best treatment in the auto industry.
 As the No. 1 Toyota dealer in Owner Satisfaction, and a Toyota Touch President's Award winner, Toyota South has distinguished itself as one of the auto industry's premier dealerships and an example for others to follow.
 -0- 4/21/92 R
 /CONTACT: Mona Richard, 313-259-5060, or John McCandless, 313-259-2004, both of Toyota/ CO: Toyota Motor Sales U.S.A., Inc. ST: Michigan, Ohio, Kentucky IN: AUT SU:


DH -- DE004 -- 0788 04/21/92 15:04 EDT
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Publication:PR Newswire
Date:Apr 21, 1992
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