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TOP 20 GLOBAL FINANCIAL CENTERS.

The biannual index of the world's financial centers by the China Development Institute and the Z/Yen Group ranked 100 of the world's financial centers in terms of areas of competitiveness, including business environment, human capital, infrastructure, financial sector development and reputation. The following were at the top of the list:

1. New York

2. London

3. Hong Kong

4. Singapore

5. Shanghai

6. Tokyo

7. Sydney

8. Beijing

9. Zurich

10. Frankfurt

11. Toronto

12. Shenzhen

13. Boston

14. San Francisco

15. Dubai

16. Los Angeles

17. Chicago

18. Vancouver

19. Guangzhou

20. Melbourne

Source: China Development Institute, Z/Yen Group; The Global Financial Centres Index 24

40%

of office visitors say that their perception of a company has been negatively affected by their experience in the corporate lobby or reception area. Unfriendly receptionists and a lackluster welcome were cited as the top reasons for their bad experiences.

Source: Proxyclick; The Integrated Visitor Experience

"It's clear that a major hurdle for decision-makers in industries such as financial services, insurance and the rental market is how to fight fraud while ensuring prospective customers have a good experience. Consumers are demanding a better experience and those businesses that are not delivering on this are losing out to their competitors."

--Geoff Miller,

head of global fraud and identity solutions, TransUnion According to a fraud study commissioned by the company, 73% of insurers agreed that fraud negatively impacts the customer experience and 65% said that the tactics they have in place to weed out fraud can negatively impact good customers.

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Publication:Risk Management
Date:Nov 1, 2018
Words:257
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