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TELXON PTC SYSTEMS BOOST CUSTOMER SERVICE FOR AMERICAN GREETINGS

 TELXON PTC SYSTEMS BOOST CUSTOMER SERVICE FOR AMERICAN GREETINGS
 AKRON, OHIO, Aug. 10 /PRNewswire/ -- Behind-the-scenes Telxon (NASDAQ/NMS: TLXN) technology is raising customer service levels even further for greeting card giant American Greetings.
 In a multimillion-dollar contract, Telxon Corporation, the world leader in hand-held microcomputer technology, is supplying American Greetings (NASDAQ/NMS: AGREA) of Cleveland with Portable Tele- transaction Computer (PTC) systems. Product rollout has begun and will continue over a three-year period.
 American Greetings' national force of in-store merchandising representatives are using Telxon PTCs at retail locations across the U.S. to automate the reorder process.
 With the new system, which replaces a paper-based order method, American Greetings is able to more quickly and consistently ship complete and accurate orders to its retailers. The system also provides more accurate sales data, as well as lowers mail and handling costs.
 "American Greetings takes pride in our leadership position in the greeting card industry. The rollout of these Telxon hand-held computer systems is another example of our commitment to maintaining that leadership position," said Randy Mason, senior vice president general sales manager.
 "Telxon application systems enable companies such as American Greetings to increase the level of service they can provide their customers, as well as to boost productivity in their organizations, both of which are critical factors when it comes to being able to compete effectively," said Raymond D. Meyo, Telxon president and chief executive officer.
 American Greetings is the world's largest publicly owned manufacturer of everyday and seasonal greeting cards, gift wrap, party goods, stationery, calendars, candles and related personal communications products.
 The company's products are marketed in 90,000 retail outlets throughout the world in 50 countries and in 12 languages. American Greetings operates 34 plants and facilities in the United States, Canada, the United Kingdom, France and Mexico.
 Telxon is the world's leading designer, manufacturer and marketer of portable hand-held computer systems. Telxon PTCs gather, process and store on-site, real-time data which is communicated to a host computer. These systems incorporate the company's proprietary operating and applications software, associated peripheral equipment and communications devices.
 Telxon's executive and engineering offices are located in Akron, Ohio, and its manufacturing facility is in Houston, Texas. More than 6,000 Telxon customers are served over 50 sales and service offices worldwide.
 -0- 8/10/92
 /CONTACT: Julie L. Ganim of Telxon Corporation, 216-867-3700; or John Hernandis of American Greetings Corporation, 216-252-7300/
 (TLXN AGREA) CO: Telxon Corporation; American Greetings Corporation ST: Ohio IN: CPR SU: JVN


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Publication:PR Newswire
Date:Aug 10, 1992
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