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Sync Research Supplies Network Solution for Longs Drug Stores.

Business Editors

IRVINE, Calif.--(BUSINESS WIRE)--June 20, 2000

A recognized leader in the chain drug industry has tapped Sync Research, Inc., (NASDAQ NM:SYNX) to upgrade the growing company's Wide Area Network (WAN).

Longs Drug Stores Corporation (NYSE:LDG), with 419 locations and more than 20,000 employees in six western states, is drawing on Sync's expertise with business-critical frame relay network access and management solutions to overhaul the company's "whole network thinking."

While in the process of enhancing customer prescription services and other Java-based, in-store functions throughout its expanded retail system, Longs had an immediate need for improvements to the existing frame relay network, which operated at 56Kbps. Company officials also say they sought a more user-friendly management system that would allow them to chart network performance and even forecast potential problems in a timely manner.

"Longs has built a reputation for excellent personal service, and we expect the same from the vendors with whom we are aligned," said Dave Klinzman, Vice President, Enterprise Operations Services for Longs. "Sync stepped in quickly to address our needs so that retail customers experienced no service disruption, then gave us the technical wherewithal to trouble-shoot the system ourselves. Sync helped change our whole network thinking, saving us considerable time and money."

Within three days of Longs' call, Sync Research had installed a brand-new evaluation package for the drug store chain, including a live host unit, a network performance engine, drill-down software, and an integrated suite of trouble-shooting/monitoring applications.

According to Sync Western Region Sales Manager Warren Karp, "As any forward thinking company can appreciate, Sync came through with a highly reliable technology solution that increased productivity and lowered overall costs". A T1 Frame Relay Access Probe (T-FRAP, with built-in T1/FT1 DSU/CSU) now links Longs' remote sites at a speedier 128Kbps.

Sync's Envisage element management system delivers unparalleled, real-time, central site network monitoring, while a Pro-Act software module allows for surveying of transport protocols and application-layer tracking. Lastly, an Aruba network performance management system interacts with Sync equipment to generate daily reports on the health of the network. Sync is a primary reseller of Aruba from Valencia Systems.

Once the system was programmed, retail locations were linked by "plug-and-play" means using non-technical Longs employees, making it unnecessary to dispatch installers. According to Sync Systems Engineering Manager Dave Ricci, "Longs told us our solution quickly became the benchmark against which all other providers were tested".

Longs Drug Stores Corporation (NYSE:LDG) is one of the most successful drug store chains in North America. Founded in 1938 by brothers Joe and Tom Long as "Longs Self-Service Drugs," the Company currently operates 419 stores in California, Hawaii, Washington, Nevada, Colorado and Oregon. Annual sales average over $9.3 million per store.

Longs' unique strategy includes competencies in the key categories of pharmacy, over the counter medications, photo, and cosmetics, as well as other convenience offerings. Longs' web site blends consumer services with extensive health and wellness information. Longs' community health screening schedules, on-line prescription filling and pharmacist access, coupons, and the latest company news and investor information can be found on the site which is located on the Internet at

Sync Research is an international provider of total network solutions with more than 15 years of IBM and WAN experience. Headquartered in Irvine, California, Sync develops, manufactures and sells frame relay circuit management solutions, multi-service frame relay access and routing solutions, and digital transmission products. Additional information regarding Sync Research can be found at

Valencia Systems, headquartered in Orlando Florida, provides highly scaleable, next generation network performance-reporting solutions. Additional information regarding Valencia Systems can be found at
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Publication:Business Wire
Geographic Code:1USA
Date:Jun 21, 2000
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