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1-295 out of 295 article(s)
Title Author Type Date Words
NSE Launches Satisfaction Survey to Enhance Customer Experience. Feb 9, 2021 479
Survey finds very high satisfaction with pharmacies. Dec 7, 2020 1051
JD Power ranks LightStream Best in Customer Satisfaction for Personal Loans. Sep 21, 2020 184
JD Power ranks LightStream Best in Customer Satisfaction for Personal Loans. Sep 21, 2020 182
First Stop Health Makes #551 on Inc. 5000; Speed to Answer is Key to Client Satisfaction During Pandemic; Initial Demand Soars for Virtual Mental Health. Shonne Fegan-Ehrhardt Aug 28, 2020 409
Fiat Chrysler, led by Ram, leapfrogs Ford in customer satisfaction survey. Survey Aug 27, 2020 904
John Lewis tops consumer satisfaction survey for second time this year; Nationwide, First Direct and M&S followed closely behind. By, Nisha Mal Jul 8, 2020 327
90% customers satisfied with telecommunication services: CRA survey. Mar 19, 2020 558
90% business consumers happy with telecom services: survey. Mar 18, 2020 537
Connected Consumer Survey 2019 - Network Performance is the Main Factor that Influences Customer Satisfaction with Mobile Services in EMAP. Jan 24, 2020 337
The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment. Serhan, Mireille; Serhan, Carole Jan 1, 2020 9159
Transport ministry to introduce customer satisfaction surveys. Annette Chrysostomou Dec 23, 2019 132
The best and worst banks for customer satisfaction: Are app-based banks like Mozo a better choice? Online banks First Direct and Starling Bank have come out on top as Which? releases its annual survey of bank customer satisfaction; Online banks First Direct and Starling Bank have come out on top as Which? releases its annual survey of bank customer satisfaction. Hannah Graham Nov 30, 2019 551 Recognized for Excellence and High Customer Satisfaction. Oct 18, 2019 413
Alexander Mann Solutions Earns Top Position in RPO Bakers Dozen Customer Satisfaction Survey for the Second Consecutive Year; Global Leader Also Scores Top Honours for 'Deal Size' and 'Quality of Service'. Sep 25, 2019 524
Alexander Mann Solutions Earns Top Position in RPO Bakers Dozen Customer Satisfaction Survey for the Second Consecutive Year. Sep 25, 2019 524
New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly 'On Hold' in 2019. Sep 9, 2019 760
Customer satisfaction survey. Sep 1, 2019 123
Engage with pantomimes this Christmas; third party. Jacob, Kathryn Survey Aug 17, 2019 350
City Beat News Awards Businesses for High Customer Satisfaction Ratings. Jun 29, 2019 684
Is Customer Satisfaction Really a Catch-All? The Discrepancy between Financial Performance and Survey Results. James, Kevin W.; James, Hui; Babin, Barry J.; Parker, Janna M. Jun 22, 2019 6013
It's Time to Redefine Agency Customer Experience. Jun 17, 2019 603
Survey: Airline customer satisfaction rose in 2018. May 2, 2019 163
Mitel gets highest ranking in mid-market and enterprise for customer satisfaction for premises and hosted PBX solutions. Apr 24, 2019 216
Mitel gets highest ranking in mid-market and enterprise for customer satisfaction for premises and hosted PBX solutions. Apr 24, 2019 216
Mitel gets highest ranking in mid-market and enterprise for customer satisfaction for premises and hosted PBX solutions. Apr 24, 2019 195
Customer surveys says challenger banks are ahead in customer satisfaction. Apr 17, 2019 131
Customer surveys says challenger banks are ahead in customer satisfaction. Apr 17, 2019 129
Energy firms lose customer satisfaction. Mar 11, 2019 147
Mediating Role of Customer Satisfaction between Corporate Social Responsibility and Customer-Based Brand Equity. Shahzad, Khurram; Ahmad, Ifzal; Gul, Asma Mar 1, 2019 8247
Insurers with Best Service Win More Business from Independent Agents. Jan 31, 2019 587
Challenger banks give customer satisfaction. Dec 1, 2018 191
Batelco Group's International Subsidiary 'Sure' Scores High in the Cicra 2018 Customer Satisfaction Survey. Oct 21, 2018 269
Maxor National Pharmacy Services' 2018 Pharmacy Benefit Manager Customer Satisfaction Report published. Oct 3, 2018 161
Maxor National Pharmacy Services' 2018 Pharmacy Benefit Manager Customer Satisfaction Report published. Oct 3, 2018 157
ISPreview Survey Finds Most UK Consumers Happy with Their Broadband ISP Router. Sep 26, 2018 349
Agencies Focus on Growing Larger Accounts: Channel Harvest Survey. Sep 17, 2018 360
Consumers Still Love Their Pharmacies. Aug 30, 2018 735
Al Masaood Automobiles Elated Over Infiniti Ranking First in J.D. Power Customer Satisfaction Survey in UAE. Aug 12, 2018 325
CUSTOMER SATISFACTION Aldi voted shoppers' favourite in Which? survey. Jul 27, 2018 200
Ooredoo's network delivers consistent run of 'Best Customer Satisfaction' from 2012 to 2018. Jul 24, 2018 325
Ooredoo's network delivers consistent run of 'Best Customer Satisfaction' results from 2012 to 2018. Jul 23, 2018 302
The Changing Nature of the Agent-Carrier Relationship in a Customer-Centric World. Pieffer, David Jul 2, 2018 1116
UAE's banking customer satisfaction level surges to a new high. Apr 2, 2018 494
Kangwon Land, Korea Expressway rated poor in customer satisfaction. Mar 28, 2018 448
Martin Lewis from MoneySavingExpert reveals the best banks in Britain - and the worst - for customer satisfaction; Martin Lewis runs a bi-annual poll covering the likes of Halifax, RBS, Tesco Bank and others. Mar 12, 2018 907
Big six energy firms all rank in bottom 10 in customer satisfaction poll. Company rankings Jan 17, 2018 128
An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number. Xu, Wei; Yu, Yinyun; Zhang, Qingshan Jan 1, 2018 9324
Empower opens fourth customer satisfaction survey for 2017-2018. Dec 6, 2017 366
Empower Measures Customers' Happiness on District Cooling. Dec 5, 2017 538
Cyprus Post customers satisfied. Nov 3, 2017 315
You Want to Bump Me?--Not Even for $10,000. Brief article Nov 1, 2017 255
New Report From ForeSee Reveals What Drives Today's Banking Customer Satisfaction. Sep 21, 2017 389
Small business satisfaction. Brief article Sep 1, 2017 117
Chiltern keeps the customers satisfied... and that's official! Aug 2, 2017 329
Global Shop Solutions ERP software ranks top in customer satisfaction. May 16, 2017 277
Chains rethink self-checkout lanes. Apr 17, 2017 356
Application of the SERVQUAL instrument to measure customer satisfaction at a fitness center in Petrolina--PE/Aplicacao da ferramenta SERVQUAL para mensurar a satisfacao dos clientes em uma academia de ginastica em Petrolina--PE. de Araujo, Jefferson Jesus; Silva, Ana Cristina Goncalves Castro Apr 1, 2017 5901
Customer First! Businesses do better with customer-first marketing: customer satisfaction is 269 percent higher when marketing puts consumer needs first. Del Rowe, Sam Feb 1, 2017 602
Choosing the less satisfying option: Investigating customers' lender selection decisions. Keiningham, Timothy L.; Aksoy, Lerzan; Buoye, Alexander; Ball, Joan Report Dec 22, 2016 7122
72 % subscribers show complete satisfaction on NTC services: Survey. Nov 7, 2016 215
72 % subscribers show complete satisfaction on NTC services: Survey. Nov 1, 2016 242
J.D. Power: Life insurers make gains in customer satisfaction. Nov 1, 2016 737
J.D. Power: Life insurers make gains in customer satisfaction. Oct 3, 2016 737
RDH Global's Latest Client Satisfaction Survey Exceeds Expectations. Sep 7, 2016 265
Research on customer satisfaction measurement and influence factors of fitness club based on large data. Xiang, Zheng Sep 1, 2016 2885
Mobile giants fail to satisfy customers; IN BRIEF. Apr 16, 2016 102
HRD climate & customer satisfaction in Indian private banks. Mittal, Shweta; Gupta, Vishal; Mottiani, Manoj Jan 1, 2016 4887
It's great to be independent. Mitzenmacher, David Brief article Jan 1, 2016 167
P&C insurers hold their ground in customer satisfaction survey. Nov 19, 2015 640
DHI ranks highest on Customer Satisfaction in the India Hair Restoration Industry Survey: IMRB. Nov 17, 2015 726
Americans With Government Health Plans Most Satisfied. Riffkin, Rebecca Survey Nov 6, 2015 672
Measure your customers' satisfaction through surveys. Smithfield, Taylor Nov 1, 2015 277
MoI survey on customer satisfaction. Oct 26, 2015 149
Identification of customer satisfaction in services: a study on agribusiness dealers. Filho, Mario Gilberto Lutkemeyer; Vaccaro, Guilherme Luis Roehe; de Freitas, Ernani Cesar Ensayo Oct 1, 2015 7594
First Direct and Clydesdale top customer satisfaction poll. Sep 10, 2015 489
Customer satisfaction scores are high for Rx. Sep 7, 2015 257
Quicken Loans tops J.D. Power survey of servicers. Sep 1, 2015 634
Servitization and competitive advantage: the importance of organizational structure and value chain position: a survey of multinational companies shows that increased differentiation and high customer satisfaction are fundamental to achieving competitive advantage with services. Bustinza, Oscar F.; Bigdeli, Ali Ziaee; Baines, Tim; Elliot, Cindy Sep 1, 2015 5669
(I can't get no) customer satisfaction: are insurers keeping up with rising consumer expectations? Sep 1, 2015 202
QNCC receives 87% customer satisfaction rating. Aug 11, 2015 429
Top 5 Fastest Growing Consumer Complaints. Jul 30, 2015 740
Are you creating the right impression? How patients perceive a practice is very different to how the owner views it, according to mystery shopping research. Moss, Robina Jun 27, 2015 1032
Builder rated as five-star for customer satisfaction. Apr 4, 2015 196
Valence- and arousal-focused emotional clusters among highly-satisfied customers. Bindroo, Vishal; Pillai, Rajani Ganesh; Arnold, Mark J. Mar 22, 2015 8663
NGCP clinches high customer satisfactory rating. Mar 12, 2015 306
DSO achieves 80% overall customer satisfaction in 2014 survey. Mar 7, 2015 172
Customer insight: OT reveals exclusive details of CooperVision's survey in UK optics--how satisfied are customers with UK opticians? O'Hare, Ryan Mar 7, 2015 1336
Survey reveals Nationwide is number one for high street financial services organisation for customer satisfaction. Jan 19, 2015 222
Survey reveals Nationwide is number one for high street financial services organisation for customer satisfaction. Jan 19, 2015 220
Measuring customer satisfaction and loyalty in spa companies. Vildova, Eliska; Martincik, David; Tluchor, Jan; Jakubikova, Dagmar Statistical table Jan 1, 2015 8549
Analysis of the current employment statistics program using customer outreach survey results. Chi, Jennifer; Leslie, Kerrie Report Jan 1, 2015 7116
Customer satisfaction processes: surveys and reputation management: each franchise system has a reputation, whether or not it helps shape that reputation. Gerson, Keith Dec 1, 2014 1184
80pc of customers satisfied with telecom services. Nov 19, 2014 418
80pc customers satisfied with Bahraini telecom services. Nov 19, 2014 452
Comprehensive and multifaceted approach designed to provide a model for customer satisfaction surveys (TV stores in the city of Rasht). Pour, Marhamat Hemmat; Shaddost, Mohamad Reza; Poursafar, Hamed; Cheraghi, Ramezan Ali Report Nov 1, 2014 2515
Apple Is Beaten By Amazon In Consumer Satisfaction Survey, Plus Global Tablet Market Share Wanes. Oct 31, 2014 505
Small-Business Owners Satisfied, but Fewer Feel Successful; U.S. small-business owners cite the freedom of being their own boss as top job perk. McMurray, Coleen; Newport, Frank Sep 30, 2014 839
eRevMax Improves Customer Satisfaction Based on Customer Feedback. Sep 6, 2014 432
The relationships among service quality, customer satisfaction and brand advocates in the context of fine dining restaurant services. Mee, L.Y.; Ariffin, A.A.M.; Rahman, M.R.Z.A. Report Jul 1, 2014 3085
Performance excellence: using Lean Six Sigma tools to improve the US Army behavioral health surveillance process, boost team morale, and maximize value to customers and stakeholders. Watkins, Eren Youmans; Kemeter, Dave M.; Spiess, Anita; Corrigan, Elizabeth; Kateley, Keri; Wills, J Report Jul 1, 2014 3083
Seven in 10 Worldwide Are Satisfied With Water Quality; Satisfaction remains low in sub-Saharan Africa. Lyons, Linda Jun 26, 2014 689
Customer satisfaction in auto sector reaches 76%. Jun 16, 2014 516
Apple iPhone 5s Wins Over Samsung Galaxy S5 and LG G2 in Latest Customer Satisfaction Rankings. May 19, 2014 415
National cemeteries continue to lead in satisfaction survey. Brief article Apr 1, 2014 108
Loway Switzerland Announces the Release of the Asterisk[R] Call-Center Customer Satisfaction Survey 2014. Mar 30, 2014 297
Verint releases VoC study. Brief article Mar 1, 2014 155
Merseyrail top for customer satisfaction. Feb 17, 2014 189
Baby Boomers Not Maximizing Their Strengths; Strengths differ slightly by generation. Jan 22, 2014 1137
Omantel launches customer satisfaction survey. Oct 10, 2013 251
MarketResearchCareers Announces Market Research Suppliers with the Highest Level of Customer Satisfaction. Sep 26, 2013 406
Other ways to gauge customer satisfaction: don't limit yourself strictly to direct customer surveys. You can also gather useful information indirectly through social media and regulatory agencies such as the Consumer Financial Protection Bureau (CFPB). Ramirez, Steven J. Sep 1, 2013 1361
Samsung smartphone users more satisfied than iPhone owners: Poll. Aug 1, 2013 189
Survey Shows Insurers Better Served Focusing on Customer Satisfaction: McKinsey. Jul 25, 2013 419
Organisational climate, service climate and customer satisfaction: an investigation of their relationships in franchised hospitality enterprises. Johnston, Natasha; Sharma, Bishnu; Spinks, Wendy Author abstract Jul 1, 2013 9834
Opinion Briefing: Brazilians' Growing Discontent; Brazilians' satisfaction with public services at record low. Sonnenschein, Jan Survey Jun 26, 2013 921
Mazda scores Top 5 ranking for customer satisfaction; DEALER TALK: Hodgson Mazda. May 3, 2013 643
Satisfied customers. Apr 11, 2013 189
Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh. Haque, Mahbubul; Islam, Rafikul Apr 1, 2013 6875
Survey: U.S. insurers surpass rest of world in customer satisfaction. Feb 27, 2013 405
CCC Solution Offers Integrated Customer Satisfaction Surveys. Dec 19, 2012 303
Survey shows customers more satisfied with telecom services. Nov 26, 2012 455
Toyota tops for customer satisfaction; drivelines. Oct 12, 2012 136
Customer Satisfaction Up for Homeowners Insurers; Bundling Boosts Loyalty. Sep 27, 2012 457
Reksoft Customer Satisfaction Survey Confirms Success of Company's Agility Programs. Aug 31, 2012 230
Study gives snapshot of Retail Rx demographics. Brief article Aug 27, 2012 220
Fast facts & figures. Brief article Jun 1, 2012 121
Care Plus NJ Ranked Number One for Customer Satisfaction in 2011 MHCA Survey. May 31, 2012 363
Cylinder survey: top marks for Lycoming: Lycoming's factory jugs engender the most loyalty and the fewest complaints. ECI also did well, but slips a little due to quality issues. Bertorelli, Paul Apr 1, 2012 2560
Los Angeles OneSource System Youth Participant Customer Satisfaction Survey, 2010-2011. Heisley, Deborah D.; Moore, Richard W.; Patch, Robin N. Report Apr 1, 2012 616
DHA hospitals improve customer satisfaction. Mar 31, 2012 446
Apple iPad users 'more satisfied' than Kindle Fire owners. Feb 6, 2012 182
Satisfying your customers. Brown, Carolyn M. Brief article Feb 1, 2012 166
Gulf Air tops in customer satisfaction survey. Jan 25, 2012 279
Planet Technologies Receives Perfect Scores in Latest Microsoft Customer Satisfaction Survey. Jan 13, 2012 288
Usability study of a mobile website: the Health Sciences Library, University of Colorado Anschutz Medical Campus, experience. Yeh, Shea-Tinn; Fontenelle, Cathalina Report Jan 1, 2012 2907
High customer satisfaction with Brant O.P.P. Dec 21, 2011 520
Maruti Suzuki tops JD Power customer satisfaction survey for the 12th consecutive year. Oct 31, 2011 347
Survey checks out city shops; Customer satisfaction is the best yet. Oct 5, 2011 294
Questica is Pleased to Share the Results of a Recent Customer Satisfaction Survey. Sep 13, 2011 353
First Option Mortgage Tops Indianapolis Customer Satisfaction Survey. Aug 31, 2011 472
E Source Announces Top Utilities in Large Business Customer Satisfaction. Aug 18, 2011 468
ELEKS Software Earns 100% Customer Satisfaction Rating in Microsoft Survey for Third Consecutive Year. Aug 13, 2011 663
Honda Earns No. 1 Rank in After-sales Service in Customer Satisfaction Survey in China. Aug 2, 2011 437
Indirect tax can drive costs for shared service centers: executives are increasingly looking to SSCs for tasks as diverse as customer service, property management and human resources. And, though the reasons may vary, one key consideration is often absent from the discussion: indirect tax. Cornelisse, Richard; Downs, Katie; Patton, Steve May 1, 2011 2348
DocuXplorer Releases Client Satisfaction Survey Results. Apr 27, 2011 273
Customer satisfaction survey increases ... again! Mar 1, 2011 447
Customer satisfaction high in the car industry despite high growth says TNS automotive survey. Feb 24, 2011 620
Study: T-Mobile First, AT&T Last In Customer Satisfaction. Feb 3, 2011 304
Research - Are Customer Satisfaction surveys worth the spend? Jan 31, 2011 894
DoDEA 2010-11 Customer Satisfaction Survey. Executive Summary. Abstract Jan 1, 2011 290
SY 2010-11 Customer Satisfaction Survey Results (Full Report). DoDEA Results. Abstract Jan 1, 2011 214
Customer satisfaction in the hospitality industry in Guadalajara, Mexico. Sanchez-Gutierrez, Jose; Gonzalez-Uribe, Elsa Georgina; Coton, Silvio Genaro Hernandez Jan 1, 2011 5181
Pharmacists have knack for keeping customers satisfied. Oct 25, 2010 637
Our survey says... lots of satisfied customers at Park Central. Oct 21, 2010 247
Claims processors deemed so-so. Anderson, Jane Brief article Oct 15, 2010 109
Pharmacy customer satisfaction increases. Oct 11, 2010 482
'Value' drives loyalty more than 'satisfaction'. Triplett, Ted Oct 1, 2010 592
Cetrom Information Technology, Inc. Receives High Customer Satisfaction Marks for "Cloud Computing" Services from Associations and Non-Profits. Sep 16, 2010 342
HTC wins 2nd highest customer satisfaction in U.S. smartphone market: ChangeWave research. Liang, Quincy Brief article Jul 27, 2010 265
Government wins high marks for federal websites. Schiller, Kurt Survey Jul 1, 2010 354
Midwestern banks see 'cross-selling' as the major source of growth this years. Brief article Jul 1, 2010 227
Global Economic Crisis Was Personal in Countries Far and Wide; Personal outlooks on jobs, standard of living declined significantly. Ray, Julie Survey Jun 22, 2010 902
Ford Now Has Industry's Highest Customer Satisfaction With Quality, New Survey Shows. Apr 22, 2010 592
Ford Now Has Industry's Highest Customer Satisfaction With Quality, New Survey Shows. Apr 21, 2010 592
Gulf Air reports 8% improvement in customer satisfaction in 2009. Apr 12, 2010 106
1.3 Billion Adults Worldwide Unhappy With Water Quality; In 25 out of 151 nations, at least half of adults are dissatisfied. English, Cynthia; Ray, Julie Survey Apr 6, 2010 542
The long and winding paper trail. Morin, Mike Feb 26, 2010 538
Taking the pulse of your clientele. Hersch, Warren S. Feb 1, 2010 1579
Banks can retain small-business clients in today's market by improving customer satisfaction. Dec 1, 2009 328
Making customer relationship management count. Ravindran, N. Survey Dec 1, 2009 2391
J.D. Power origination satisfaction survey finds BB&T claims top spot. Company rankings Dec 1, 2009 395
J.D. Power: consumer satisfaction with homeowners' insurance surges in 2009. Nov 1, 2009 102
Customers express satisfaction. Brief article Oct 12, 2009 289
J.D. Power survey finds Pulte brands rank highest in customer satisfaction in 12 markets. Oct 1, 2009 233
Citizen survey helps provides feedback on local governments. Oct 1, 2009 404
What your customers are really telling you: how do we keep customers satisfied and loyal for the long haul? Ayers, Andrea J. Sep 1, 2009 2606
Daily Outlook - August 31. Survey Sep 1, 2009 409
70 Percent of Consumers Will Pay More for Positive Experience. Straczynski, Stacy Brief article Aug 5, 2009 255
Applying lean principles to customer satisfaction measurement: a new system weighs the impact of proposed changes. Bellitto, Tony Aug 1, 2009 1280
First Choice Collision earns AAA Top Shop award. Brief article Jul 1, 2009 107
An unsatisfying change? Canadians' satisfaction with their health care isn't much different from uninsured Americans. Lott, John R., Jr. Jun 22, 2009 5482
For CPG Companies, Supply Chain Complexity Increases, Inefficiencies Continue. Survey Jun 15, 2009 454
Wimpey's satisfied customers. Jun 10, 2009 270
New survey from leading industry analyst firm shows EMC's it management customers among most satisfied in industry. Jun 1, 2009 802
Bank on us for customer satisfaction. Apr 15, 2009 133
Credit unions thwack the banks in U of M consumer satisfaction survey. Courter, Eileen M. Feb 25, 2009 926
Where young shoppers belong. Brief article Feb 1, 2009 229
Implementing a Web-based satisfaction program: poor guest experiences negatively affect the overall health and vitality of a brand. Conversely, superior guest experiences lead to high levels of satisfaction, which ultimately translate into increases in franchisee profitability. Bigley, Nancy Jan 1, 2009 1769
Physician satisfaction with clinical laboratory services: a college of American Pathologists Q-Probes study of 138 institutions. Jones, Bruce A.; Bekeris, Leonas G.; Nakhleh, Raouf E.; Walsh, Molly K.; Valenstein, Paul N. Survey Jan 1, 2009 4592
SY 2008-09 Customer Satisfaction Survey Results (Full Report). DoDEA Results. Abstract Jan 1, 2009 173
Financing Strategies. Atkinson, Bill Editorial Nov 1, 2008 655
Audi Jordan Scores Highest in Middle East Customer Satisfaction Survey. Aug 28, 2008 280
Audi Jordan Scores Highest in Middle East Customer Satisfaction Survey. Aug 27, 2008 280
Etisalat Academy Surveys Clients' Satisfaction. Aug 7, 2008 208
Etisalat Academy Surveys Clients,CO Satisfaction. Aug 7, 2008 272
Best's Review's stats & numbers. Brief article Aug 1, 2008 109
Grantee Satisfaction Survey. Final Report, August 2008. Report Aug 1, 2008 333
Zoom reports customer satisfaction score from Which? survey. Jul 11, 2008 142
Determinants of performance in retail banking: perspectives of customer satisfaction and relationship marketing. Jham, Vimi; Khan, Kaleem Mohd Jul 1, 2008 3012
Customer-focus fosters convention sales success. Brief article May 12, 2008 295
Zinio announces results of digital-magazine survey. Brief article May 1, 2008 108
Customer satisfaction surverys: a business weapon. Cuccinelli, Ken May 1, 2008 539
Quality of shopping experience impacted by systems. Survey Apr 28, 2008 828
Extreme Networks and Data Integration publish results of IP customer satisfaction survey. Jan 14, 2008 193
Easing transitions of military dependents into Hawaii public schools: an invitational education link. Berg, Kathleen F. Survey Jan 1, 2008 7064
Broadband customers less satisfied than a year ago; E-BUSINESS. Dec 11, 2007 313
Getting connected with surveys: Covad achieves fat customer satisfaction with HyperQuality. Lager, Marshall Dec 1, 2007 707
Sun Country Airlines ranks number one in customer satisfaction survey. Nov 30, 2007 100
COVER STORY: Executive Insight Series: Rethinking the Front End: Lasting impressions. Tarnowski, By Joseph Survey Nov 15, 2007 2216
Contact center surveying is essential: the surveying market may be fragmented, but that doesn't diminish its importance. Fluss, Donna Nov 1, 2007 644
'Customer satisfaction is more than a score': DEK explains the system behind its five-year SEA winning streak. Drysdale, Chelsey Interview Nov 1, 2007 826
Poll Finds Online Audience Big in Numbers, Small in Satisfaction. Staff, E&P Brief article Aug 28, 2007 218
JetBlue and Continental rank top for customer satisfaction in survey by J.D. Power and Associates. Jun 20, 2007 239
The best source of leads? Your customers: surveying customers uncovers leads and demands for new products and services, and creates a roadmap for staying ahead of the competition. Casey, Michael T. Survey May 1, 2007 2090
Poll shows in-store clinics a hit. Apr 16, 2007 332
Measuring customer service quality in local government: Fulton County Human Services shares its experience with surveys and recommends ways to use them to improve customer satisfaction. Sullivan, Brenda; Estes, Cheryl Mar 22, 2007 1307
Analyzing uncomfortable consumers: what advisors should know. Vickery, Robert F. Mar 5, 2007 1075
Tips for measuring customer satisfaction. Binder, Morris Mar 1, 2007 514
Barnes & takes top spot in American Customer Satisfaction Index survey. Brief article Feb 21, 2007 101
uSwitch survey finds 'free' broadband users are less satisfied. Brief article Nov 14, 2006 209
System-wide customer satisfaction survey. Sep 1, 2006 707
WilsonRx study to feature broader geographic scope. May 1, 2006 594
Customer Satisfaction Index scores continue to rise. Sturkie, Kristine M. Company overview May 1, 2006 493
Where math meets the Golden Rule: while some companies proffer their customer satisfaction surveys as proof of how good they really are, Fred Reichheld thinks satisfaction may be nice but it is wholly insufficient for companies that would like to have sustained, profitable business. Which may explain why some of those same companies are also drowning in red ink. Vasilash, Gary S. Apr 1, 2006 1712
Bringing color to life: some customers are very comfortable with color, others not so much. Hard work behind the scenes brings color alive for everyone. Esposito, Christine Canning Apr 1, 2006 1667
Wimpey keeps customers satisfied. Mar 25, 2006 258
Beware customer discontent. Jacobson, Greg Mar 6, 2006 1086
Shopper satisfaction isn't so easy to measure accurately. Mar 6, 2006 371
What research can tell retailers: while all chains talk about service, the reality can be very different. Column Mar 6, 2006 479
Keep the customer satisfied; NEW REG Subaru CHOICES: More facelifts mean the four-wheel-drive brand is set for more success in client surveys. Feb 10, 2006 363
Customer satisfaction: J.D. Power conducts its first satisfaction study of major home appliances. Maynard, Nigel F. Feb 1, 2006 504
Secret of my success: broadband satellite network provider Hughes turns to Perseus Development to take customer satisfaction surveys to the outer limits. Beasty, Colin Jan 1, 2006 616
What do career counsellors think their clients expect from their services? Are they right? Lim, Ros; Patton, Wendy Survey Jan 1, 2006 5023
JD Power reveals results of mobile phone retailer study. Brief Article Dec 7, 2005 257
SDDC. Dec 1, 2005 497
BT customers least satisfied, says survey on service. Nov 16, 2005 222
Zagat Survey finds airline industry customers unhappy. Nov 7, 2005 184
MessageLabs voted top in VNU survey. Brief Article Sep 15, 2005 205
MessageLabs voted top in VNU survey. Brief Article Sep 15, 2005 195
T-Mobile ranked highest in customer care study. Brief Article Jun 9, 2005 222
Statistically speaking. May 1, 2005 345
Bad coaching: buyers penalize builders who try to influence satisfaction survey answers. Curry, P. Brief Article Apr 1, 2005 229
Automobile dealer service in China. Apr 1, 2005 381
Swedish mobile users like to be reachable - survey. Brief Article Jan 20, 2005 234
Research: customer assessment efforts seen wanting. Heffes, Ellen M. Jan 1, 2005 541
Key steps and major challenges in improving customer satisfaction. Smith, Mark Nov 1, 2004 1693
Age a factor in pharmacy customer satisfaction. Brief Article Aug 30, 2004 244
Serve & retain: the increasing importance of customer service in property management revisited. Jul 1, 2004 1107
Paramount gets customers to talk back. Favilla, Emmy Jun 1, 2004 351
Shoppers talk about Kraft. Doyle, Mona Apr 1, 2004 447
Satisfying shoppers is a tricky business. Woldt, Jeffrey Mar 8, 2004 420
Annual customer satisfaction survey report for fiscal year 2003. Brief Article Feb 1, 2004 303
DuPont color analysis shows med.-dark gray gaining ground on silver in North America. Jan 1, 2004 165
Self-checkout gets good marks. Brief Article Dec 8, 2003 215
Food and beverage products linked with obesity losing favor with U.S. consumers. Nov 24, 2003 492
Study: independents tops in consumer satisfaction. Brief Article Sep 29, 2003 206
93% of CPA2Biz customers rate their experience as excellent or satisfactory. Brief Article Jul 1, 2003 127
Banks scoring better in Customer Satisfaction. (Customer Satisfaction). Motley, L. Biff May 1, 2003 629
E-retailers should make things easier. (Opinion). Brief Article Jan 27, 2003 151
Shaking it up: producer satisfaction standards change. (Annual Mastio Gas Producer Survey). Rader, Linda K. Jan 1, 2003 2121
Client Satisfaction with English Language Centre Service: Insights from a New Zealand National Survey. Walker, John Jan 1, 2003 219
SIS Customer Satisfaction Survey. (Behind the Scenes). Brief Article Dec 22, 2002 235
"A Multiple-Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction across Jurisdictions". (Performance Measurement). Williams, W. Anderson; Kelly, Janet M.; Swindell, David Abstract Dec 1, 2002 264
Staff Satisfaction with Administration as a Measure of Consumer Satisfaction. Tanguma, Jesus; Luster, Jane Nell Nov 1, 2002 277
When families fill out those satisfaction surveys: they provide firm guidance on their priorities and their loved ones'. (Feature Article). Fischer, Melinda L. Jun 1, 2002 1105
Customer Satisfaction: A Comparison of Community College and Employment Security Commission Joblink Career Centers in North Carolina. Deese, Stephanie Jan 1, 2002 268
Assessing the Need for Printed and Online Documentation: A Study of Customer Preference and Use. Smart, Karl L.; Whiting, Matthew E.; DeTienne, Kristen Bell Jul 1, 2001 11985
Surveys, Good and Bad. KARRH, JIM Brief Article Mar 5, 2001 660
Employee Retention Linked To Better Customer Service. Marshall, Jeffrey Brief Article Mar 1, 2001 347
Public Sector Transportation for People with Disabilities: A Satisfaction Survey. Denson, Carol R. Jul 1, 2000 6531
Faculty and Administrators at Nova Southeastern University Respond to a Winter Term 2000 Office of Grants and Contracts Customer Satisfaction Survey. Research and Planning Report. MacFarland, Thomas W. Jul 1, 2000 231
1997 Customer Satisfaction Survey Report: How Do We Measure Up? Technical Report. Survey Report, 1997. Thurgood, Lori; Fink, Steven; Bureika, Rita; Scott, Julie; Salvucci, Sameena Jan 1, 1999 344
Up close and personal. Brown, Carolyn M. Brief Article Jul 1, 1998 578
Power for builders. Herron, Melissa Jan 1, 1998 235
Measuring customer satisfaction. Cardis, Paul Dec 1, 1997 506
Satisfaction with PBMs falls. Nov 3, 1997 339
The difference between elderly consumers' satisfaction levels and retail sales personnel's perceptions. Johnson-Hillery, Julie; Kang, Jikyeong; Tuan, Wen-Jan Apr 1, 1997 6094
Kerrey commission opens hearings, wants more satisfied taxpayers. Brief Article Nov 1, 1996 447
Faculty and Administrators at Nova Southeastern University Respond to an Office of Grants and Contracts Customer Satisfaction Survey. MacFarland, Thomas W. Nov 1, 1996 230
Survey says satisfaction with PBMs has declined. Sep 23, 1996 1308
Surveying consumer satisfaction to assess managed-care quality: current practices. Gold, Marsha; Wooldridge, Judith Jun 22, 1995 8649
Medicare beneficiaries rate their medical care: new data from the MCBS. Adler, Gerald S. Jun 22, 1995 4490
Customer satisfaction research in Europe. Bartram, Peter; Bartram, Mary Jun 22, 1995 444
British shoppers are getting better service but there are still serious problems in some sectors. May 1, 1995 439
Client satisfaction and quality vocational rehabilitation. DiNitto, Diana Oct 1, 1993 6119

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