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Supervision 24 hours 7 days 24 and 7 of the telecommunication network components.

Contract notice: Supervision 24 hours 7 days 24 and 7 of the telecommunication network components * mission telephone reception incidentaire 5 days / 7 or days.

The management of the maintenance of the rail network including the management of telecom and IT business (DMR-IT) wishes to hire an external provider supervision (level 1 in 3 * 8), telephone reception (in days) and the piloting of maintenance actions on different systems of telecommunications equipment and networks to ensure their operational maintenance. A) Main Tasks - Taking phone calls,- Control, monitoring and supervision of networks,- Customer information,- Control over the incident (analysis of incidents + corrective actions). B) Technical Scope 1) Transmission - SDH and CWDM (SAT, SAGEM, NORTEL software)- DCN network or Infranet (WAN). 2) railway telephony - Support systems for telecom service (SIAM-ST)- Telephone switches for railway operation (CFTC CTFU * * ETPs). 3) Professional telephone - Switched telephone network (PBX VOIP * * TOIP)- Call center. 4) Station information - Passenger information systems (central display, TFT screens, sound system, timekeeping)- Video-protection systems. 5) Bank Operating Support - Request Management raised doubts of the company in charge of maintaining the GSM-R (railway GSM) on malfunctions of equipment contributing to the provision of ground radio train service: transmission, CFTU,- Information management to the railway operational centers in case of malfunction of the RST.

This contract is divided into lots: no

Time limit for receipt of tenders or requests to participate: 5.6.2015 - 12:00

Language(s) in which tenders or requests to participate may be drawn up: French.


Address : 120 boulevard Vivier Merle

69502 Lyon Cedex 03

Contact point(s): IT prestations et logiciels informatiques

For the attention of: Aurelie Denis

Country :France

Email :

Url :

Tender notice number : 173026-2015

Notice type : Tender Notice

Open date : 2015-06-05

Tender documents : T27378007.html

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Publication:Mena Report
Date:May 20, 2015
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