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Suhail Bahwan bags top Nissan award.

Byline: Times

MUSCAT Eoe1/4" The Aftersales Divisions of Suhail Bahwan Automobiles were adjudged the Grand Prize winners of the Nissan World Aftersales Progress Club Award (WAPC)for the fiscal year ended March 2009.

The WAPC Award, instituted by Nissan, is a very closely contested competition and is designed to recognise the achievements of Nissan Sales CompaniesEoe1/4ao (NSC) after sales divisions in not only meeting the business plan sales commitments but also achieving high customer satisfaction scores.

Takashi Koyama, senior manager, After Sales, General Overseas Market , Nissan Motor Company, Japan, along with Norhide Tomita, General Manager, After Sales, Nissan ME FZE, and Toshifumi Murayama, manager, After Sales, Nissan Motor Company, were in Oman recently to present the award to Sheikh Ahmed Bahwan, chairman, Suhail Bahwan Automobiles.

Also present from SBA, during the ceremony, were Managing Director, K. S. Kumar, and key members from the Nissan-Oman parts and service divisions.

Regional contests

Koyama expressed his sincere appreciation of the efforts made by SBA in establishing an excellent network of parts and service facilities within a short period of time.

Suhail Bahwan currently has a network of 40 Nissan parts and service centres spread across Oman with additional ones planned in the near future. Eoe1/4EoThis has resulted in positive feedback from Nissan customersEoe1/4A[yen], he said.

Nissan annually conducts regional contests among its distributors from the Middle East and North African (MENA) regions.

Labelled Nissan International Service Advisors Contest (NISAC) and Nissan International Service Technicians Contest (NISTEC), the primary objectives of the Nissan Service Centers contests is to impart a customer-focused mindset.

For both service technicians and service advisors, the contests are designed to boost morale and loyalty to the company, enhance motivation, skill levels, capability and safety awareness.

The contestants are selected from National contests and the larger distributors are permitted to send a maximum of two contestants.

At the last NISAC and NISTEC held at Nissan Middle East, Dubai, 35 participants from 13 MENA countries participated and contested for the top slot.

SBA bagged the Gold (First Prize) and the Bronze (Third Prize) in the NISAC, and also won prizes for telephone handling and vehicle delivery processes in the individuals categories. In the technicians contest, SBA was awarded with the Silver (Second prize).

SBA is the youngest distributor who has won the maximum number of awards Eoe1/4" five out of 12 Eoe1/4" outshining the other distributors who have been associated with Nissan for nearly three decades.

Major haul

Never in the history of Nissan, has such a major haul of awards been taken by a distributor who has had only five years of operational experience since induction into the Nissan network.

When it comes to caring for your Nissan, life is easier when you find ready answers from a Nissan Parts or Service outlet near you. A simple call could help you avoid bigger costs and inconvenience later.

Worldwide, Nissan gives you the benefit of exclusive service schemes that are quick, economical and to your satisfaction. Every time. They are all affordable maintenance packages that provide the most appropriate service required at 5,000 km intervals.

In Oman, Suhail Bahwan Automobiles (SBA), the sole importer of all Nissan models into Oman, have a country-wide network of 40 sales, parts and service outlets to ensure your Nissan is roadworthy at all times.

The Express Service centre at Wadi Kabir in the Capital region, is an amazing example of how fast you can get your Nissan put through a routine service with a comprehensive check up.

Currently the service center offers periodic maintenance service like lube change, tyre rotation, oil filtre and fuel filtre change, vacuum cleaning, etc. All done in drive-in, service, drive out style!

To get real driving enjoyment and pleasure, always insist on Nissan parts to keep your Nissan running at an optimal level.

Only Nissan genuine parts and accessories can guarantee perfect performance and maintain high value of your Nissan vehicle. SBA can also be proud of the state-of-art service centre that was set up at Azaiba in the capital area.

Designed to provide comprehensive service for all SBA models, with exclusive bays for each brand, the Azaiba Service Center minimises waiting time for customers by relying on a contemporary customer relationship system that

informs in real time, and delivers on time. SBA has commissioned comprehensive service facilities for local owners in far flung places including Sinaw, Ibri and Sur.


The Eoe1/4Y[pounds sterling]book your service in advanceEoe1/4ao facility guarantees that your vehicle will be accepted for service soon after you arrive at the service centre. Bays have been provided to service all Nissan models.

From the overwhelmingly popular new Nissan Tiida, to other sedans like Nissan Sunny and Nissan Altima, and the comprehensive SUV/LCV range Eoe1/4" Murano, Pathfinder, Patrol, Qashqai, X-Terra, X-Trail. This will reduce both vehicle receiving and vehicle delivery, making it almost as good as an Express Service Centre.

Eoe1/4EoIt is not just the vastly spread-out network. All Nissan customers in Oman can discover for themselves how quick, comprehensive and economical it is. The Nissan promise of high-quality, reliable, after-sales services will always be maintainedEoe1/4A[yen], said a senior SBA spokesman.

If any Nissan customer is concerned about their Nissan vehicle, then feel free to ask their on-hand service staff on the following toll-free number 80076655 which is available 24-hours a day, everyday of the year. Nissan customers have been using this toll-free support system for many months now, and their words of praise are spontaneous.

Muscat Press and Publishing House SAOC 2009

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Publication:Times of Oman (Muscat, Oman)
Date:Oct 22, 2009
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