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SPRINT process consultant David J. Baker on a research study which showed that time spent by PC users helping other users costs $6,000 to $15,000 a year for every PC: "We all just about fell out of our chairs when we saw that amount of mutual support. Everyone knew it was taking place, but when we guessed what the amount would be beforehand, we missed by a factor of 65." (Quoted in The Wall Street Journal, 11/2/92)
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Title Annotation:US Sprint process consultant David J. Baker quoted on research study that indicates microcomputer users waste time helping each other
Publication:Soft-Letter
Date:Jan 15, 1993
Words:81
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