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Spot of bother with luggage; VIEWPOINTS.

READING the trolley charge letter (Viewpoints, February 22) has prompted me to share my opinion - "Cardiff Airport what a farce"!

On February 6, I was checking in for a flight to Muscat, Oman, via Amsterdam.

My check-in luggage consisted of a box containing automotive parts for a vintage vehicle. Details of the contents were itemised and the size and weight were correct.

A security guard was summoned and he ordered me to open the package. I refused and said "You can open it, inspect the contents, repack and sign that it has been inspected".

He replied: "I am not

Time was passing and, amidst mutterings of "this will not be going anywhere unless you open it", an official in a suit arrived.

It was then explained to me that the X-ray machine had broken down and to safeguard themselves the box needed to be opened.

I again stated that I had no objection as long as it was repacked and signed for. I even suggested that I would carry it upstairs to where the handluggage X-ray machine is located. This was declined as it would not be possible to retrace the route back to check-in.

This farce was taking place in public and when I stated: "I cannot believe that an international airport does not have a working X-ray machine, wait until the press hear this," it was promptly decided to put it through for loading.

The pounds 1 drop-off charge, pounds 2 trolley fee and general pettiness do nothing for the image of Wales.

David Goddard Penarth
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Title Annotation:Features
Publication:South Wales Echo (Cardiff, Wales)
Date:Feb 26, 2011
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