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* Spectrum ( neXorce Enterprise Software visual data management solution now offers includes a new historical reporting module, automatic version update scheduler, enhanced Failover module, and new features to the XorceView desktop software. The neXorce historical reporting module will capture and store real-time data for historical analysis, trending and reporting. The automatic update scheduler offers customers an annual service agreement to ensure that they have the latest versions. The failover module will attempt to reconnect to the primary source, such as an ACD or database fails and the primary source is still unavailable, the module will connect to the secondary source. There is now a data grid feature to its XforceView PC desktop application allowing users to display KPIs and metrics in that format.
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Publication:Customer Interaction Solutions
Article Type:Brief article
Geographic Code:1USA
Date:Jun 1, 2009
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