SoundBite launches SoundBite 5.0 for Telecommunications.
SoundBite 5.0 for Telecommunications' new features enhance the real-time execution and administration capabilities for all interactive campaigns within an organization. Those enhancements include the following:
* OnDemand Blended Suppression -- wherein a phone number or a group of phone numbers can be blocked from being called during a campaign;
* OnDemand Enterprise Support -- with which organizations have the ability to create, manage and report on their SoundBite campaigns on a companywide basis; and
* OnDemand Campaign Management and Reporting -- enabling companies to manage calling campaigns over the Web, in real time, as well as to obtain real-time results.
The platform also includes answering machine detection, which can eliminate hang-ups on a live person and clipped messages on answering machines. The Direct Connect feature gives call recipients the option to connect directly to a live agent, and the Load Balancing feature allows outbound calls to be automatically adjusted to control the influx of inbound calls to the call center.
SoundBite 5.0 for Telecommunications also enhances companies' call center effectiveness by automatically capturing information to complete transactions, and enabling screen-pop and whisper functionality to improve agent efficiency. The platform can seamlessly integrate with existing call center infrastructure, such as automatic call distributors (ACDs) and customer relationship management (CRM), to create an end-to-end customer interaction management solution.
|Printer friendly Cite/link Email Feedback|
|Title Annotation:||SoundBite Communications|
|Publication:||Customer Interaction Solutions|
|Date:||Jan 1, 2005|
|Previous Article:||Talisma's NetAgent 6.6 intended to increase customer satisfaction/agent productivity.|
|Next Article:||KANA to optimize service resolution management.|