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SoundBite launches SoundBite 5.0 for Telecommunications.

SoundBite Communications, a provider of on-demand customer communications solutions, has announced the availability of SoundBite 5.0 for Telecommunications, a Web-hosted solution built on SoundBite's patented interactive voice messaging (IVM) technology platform and designed specifically for telecommunications companies. Leveraging SoundBite's experience working with various types of companies, SoundBite 5.0 for Telecommunications allows these organizations to rapidly reach their customers with timely, personalized communications and empowers those customers to respond immediately. In addition, companies benefit from "pay as you go" use; no hardware or software installation; automated, real-time access and management of campaigns; rapid campaign implementations; and high response rates.

SoundBite 5.0 for Telecommunications' new features enhance the real-time execution and administration capabilities for all interactive campaigns within an organization. Those enhancements include the following:

* OnDemand Blended Suppression -- wherein a phone number or a group of phone numbers can be blocked from being called during a campaign;

* OnDemand Enterprise Support -- with which organizations have the ability to create, manage and report on their SoundBite campaigns on a companywide basis; and

* OnDemand Campaign Management and Reporting -- enabling companies to manage calling campaigns over the Web, in real time, as well as to obtain real-time results.

The platform also includes answering machine detection, which can eliminate hang-ups on a live person and clipped messages on answering machines. The Direct Connect feature gives call recipients the option to connect directly to a live agent, and the Load Balancing feature allows outbound calls to be automatically adjusted to control the influx of inbound calls to the call center.

SoundBite 5.0 for Telecommunications also enhances companies' call center effectiveness by automatically capturing information to complete transactions, and enabling screen-pop and whisper functionality to improve agent efficiency. The platform can seamlessly integrate with existing call center infrastructure, such as automatic call distributors (ACDs) and customer relationship management (CRM), to create an end-to-end customer interaction management solution.
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Title Annotation:SoundBite Communications
Publication:Customer Interaction Solutions
Geographic Code:1USA
Date:Jan 1, 2005
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