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Sorted and the City: New postal pricing poses weighty problem; EXCLUSIVE.

Byline: Andrew Penman and Michael Greenwood

PLANS by Royal Mail to replace charging by weight with a system based on size have been branded incomprehensible.

Virtually everyone - 97 per cent - questioned in a survey felt they had not been adequately informed of the proposal. Ninety-one per cent did not fully understand what the impact on the cost of post would be, while 84 per cent did not know how to calculate new prices.

More than half those questioned by the Greeting Card Association were unaware of the changes. "Royal Mail has failed to communicate the implications of size-based pricing and properly solicit the opinion of the public," said GCA president Tim Porte. Royal Mail said an information campaign was pointless until the plans were agreed.
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Title Annotation:Business
Publication:The Mirror (London, England)
Date:Aug 6, 2004
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