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Solution Line Plus.

Solution Line Plus, Business-land, Incorporated, 1001 Ridder Park Drive, San Jose, CA 95131, (408) 437-0400. Cost varies.

This national telephone help desk has been expanded to provide telephone technical support to corporate technology and microcomputer users from a single, centralized 800-number. Solution Line Plus is staffed by trained engineers with online access to a database of 60,000 technical support case studies which are updated daily. The capability of the help desk covers more than 160 top hardware, software and local area networking products and also dispatches field representatives for on-site consultation and service when a problem cannot be resolved over the telephone. According to Business-land, more than 90% of all software and LAN problems are solved over the phone with Solution Line Plus, with an average resolution time of 10 minutes. Business-land only charges for a telephone call when a problem has successfully been resolved and offers a "Gold Credit" prepaid account system plus service reports.
COPYRIGHT 1990 National Society of Public Accountants
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1990 Gale, Cengage Learning. All rights reserved.

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Publication:The National Public Accountant
Article Type:evaluation
Date:Sep 1, 1990
Words:157
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