Sofa not so good? Check whether you can use the Credit Act.
SEAN ASKS I BOUGHT two leather sofas costing PS2,000 from Sofology last September for November delivery. Within a week I had back pain and the seat cushions began to flatten badly.
It was soon obvious the cushion inserts were faulty, offering no support. I complained to Sofology, asking that they at least replace the inserts.
After many phone calls and emails they finally sent their "independent furniture assessor". He spent five minutes at my home, and left, filling in a form on the way out.
Nothing positive came of this visit other than Sofology offering to replace the poor quality inserts with more of the same design. That seemed a waste of time.
I then paid for my own furniture assessor. He agreed the cushions were faulty.
I went to the Furniture Ombudsman which turned me down as Sofology had made the offer I rejected. I bought the sofas on a Barclays credit agreement to get consumer protection. I asked the bank to intervene - it offered me PS250.
Sean WHICH ANSWERS UNFORTUNATELY, furniture complaints are high on the list of issues consumers make. The Furniture Ombudsman was set up to help.
You have rights under section 75 of the Consumer Credit Act which makes your bank jointly liable for a breach of contract - here the failure to deliver goods fit for purpose.
Even if you can afford to pay cash, Section 75 is valuable if a supplier goes bust or if, as here, there is a dispute over quality.
Barclays accepted you had a problem and offered you PS250. In the meantime, however, you had the furniture repaired by another company - this cost PS400.
We asked Barclays how it came to the PS250 sum when you have sent in invoices for the work, it has not increased redress to the PS400 you had to spend. The bank has not responded.
If you have a consumer query, email askwhich @which.co.uk