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Smoothstone intros Intelligent Call Control apps for iPhone.

Smoothstone IP Communications, a company that provides managed communications services for mid-size enterprises, has developed what it claims is the first mobile interface for Apple iPhone 3G on AT&T's nationwide network. Smoothstone technology on iPhone 3G and iPod touch enables call center managers and executives to control their corporate call centers from anywhere in the world. The interface allows clients with Smoothstone's Intelligent Call Control (ICC) suite to use the mobile version to manage call queues across multiple locations in real time, reroute any calls to any other agent or call center location on the fly, and transfer held calls through a drag-and-drop interface.

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By Rajani Baburajan, TMCnet Contributor
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Author:Baburajan, Rajani
Publication:Customer Interaction Solutions
Article Type:Brief article
Geographic Code:1USA
Date:Sep 1, 2008
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