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Browse Sims, David

1-30 out of 30 article(s)
Title Type Date Words
InContact. Aug 1, 2010 366
FurstPerson, VoltDelta. Jul 1, 2010 315
Verizon Wireless. Apr 1, 2010 171
Convergys. May 1, 2009 103
CRM, the Tampa Bay Rays and Detroit Lions. Jan 1, 2009 952
CRM Dogma explained: "executive buy-in". Nov 1, 2008 1031
A CRM insider's views on social media, Facebook and Web 2.0. Interview Oct 1, 2008 989
CRM from Maximizer signs up turkish partner. Sep 1, 2008 92
The SaaS market: as bad as Larry Ellison says? Sep 1, 2008 895
Talkin' open source CRM with Chris Harrick. Interview Aug 1, 2008 1276
Is The SAAS market as bad as Larry Ellison says? Brief article Jul 1, 2008 108
The devil's CRM deal: patronize the patron. Jul 1, 2008 1066
51 reasons why CRM is like sex. Editorial Jul 1, 2008 908
The real life of CRM: politics, Health care, E-mail and coffee shops. Survey Jun 1, 2008 1037
Oh no! not Southwest Airlines! May 1, 2008 1559
Newton's Third Law of customer service e-mails. Apr 1, 2008 1238
The growth report for contact center applications. Mar 1, 2008 362
"Firing" customers is a bad idea. Feb 1, 2008 530
Bartender, creative and original CRM please ... and hold the original. Sep 1, 2007 1171
The 2007 CRM services and solutions roundup. Aug 1, 2007 1116
CRM SaaS: paying more for uptime. May 1, 2007 598
Gartner finds SaaS market to hit $19.3 billion by 2011. Apr 1, 2007 264
The Nine Circles of the IVR Inferno. Apr 1, 2007 949
Microsoft's CRM Analytics. Mar 1, 2007 306
Convergys, Tribold announce product enhancements. Mar 1, 2007 208
CRM a $7 billion industry in 2006. Mar 1, 2007 235
CRM solutions: the eyebrow tweezers or flamethrower? Mar 1, 2007 885
Teleconferencing and distance learning: an inside look. Jan 1, 2007 669
The right balance for the call center: somewhere between prison and an encounter group. Excerpt Oct 1, 2006 1364
Want to deliver converged, bundled, integrated services? Pay attention to CRM. Sep 1, 2006 448

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