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Siebel eService Wins ``Best of Show'' at Call Center & CRM Solutions Conference & Expo 2001.

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--Feb. 20, 2001

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading supplier of eBusiness applications software, today announced that Siebel eService was awarded "Best of Show" in the Online Customer Service Solution category at Call Center Conference & Expo in Dallas.

Sponsored by Call Center Conference & Expo and Customer Interface Magazine, the Best of Show Awards program was developed with the primary intent to recognize exhibitors who have created products, technologies and services that are driving productivity for their customers. The Best of Show Awards were divided into 18 categories, with only one winner declared in each. The awards were judged on-site at the conference by a panel of independent industry analysts.

"As individuals often seek out the Internet as an immediate source for information, customer service and support, it is vitally important for organizations to offer seamlessly integrated Web-based communication channels to quickly and effectively respond to customer issues," said Sheryl Kingstone, Program Manager, Customer Relationship Management, for Yankee Group. "Making it easy for users to receive self-service and assisted-service over the Internet is a win-win for both the customer and the organization. By deploying Web Service applications like Siebel eService that integrate with other customer touchpoints, organizations can significantly improve customer satisfaction and extend customer service availability."

"We are honored to be recognized as the leading provider of software to deliver customer service over the Internet," said Matt Malden, Senior Director, Web Service Products. "As an integral component of Siebel eBusiness Applications, Siebel eService helps organizations gain competitive advantage by minimizing the total cost of operations, improving service effectiveness, and providing full 24x7 Internet customer service availability."

Siebel eService's comprehensive Web self-service solution allows users to receive customer service over the Internet quickly and easily. With Siebel eService, customers have a secure, personalized way to solve their own service issues and using Siebel eCollaboration, a component of Siebel eService, to request and receive live support from customer service and sales representatives. To manage and respond to high volumes of inbound email, Siebel Systems also provides Siebel eMail Response, a complete email response management system allowing agents to respond in a knowledgeable, consistent and effective fashion. Siebel Call Center, the market leading call center software solution, is fully integrated with both Siebel eService and Siebel eMail Response to provide world-class customer service and generate unparalleled customer loyalty by supporting every channel of communication, including phone, Web, email, fax, and voice over IP.

Siebel Systems eBusiness applications software is designed to meet the complex needs of global organizations by enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems integrated family of eBusiness applications -- including Siebel Sales, Siebel Marketing, Siebel Field Service and Siebel Call Center; and Siebel .COM Applications, Siebel eSales, Siebel eService, Siebel eMarketing, Siebel eChannel, and Siebel eMail Response -- enable small and large companies to better know their customers, personalize their product and service offerings for every customer, and consistently deliver the highest possible levels of customer satisfaction.

About Siebel Systems

Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
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Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Feb 20, 2001
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