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ShoreTel Aims to Streamline Quoting and Ordering With BigMachines' Lean Front-End(SM).

CHICAGO & MUNICH, Germany -- The Fast-Growing Provider of Intelligent VoIP Systems Will Implement the LFE to Simplify Configuration, Proposal and Quote Generation, and Automate Workflow Processes.

BigMachines, Inc., the leading provider of on-demand configurator and quoting software solutions, today announced that ShoreTel, Inc., a leading supplier of innovative VoIP telephone solutions, has selected BigMachines' Lean Front-End(SM) for its hosted configuration and guided selling solution.

Headquartered in Sunnyvale, California, ShoreTel designs unique distributed architecture VoIP (Voice Over Internet Protocol) telephone systems and equipment. The company's award-winning products provide simple, intelligent and affordable solutions that can be easily integrated into a global IP communications infrastructure. Experiencing challenges due to rapid growth, ShoreTel sought a scalable front-end solution that would streamline pricing, system configuration, quoting and ordering processes and, at the same time, facilitate efficient collaboration via workflow and visibility across internal and external channels. In addition, the solution had to be capable of integrating with ShoreTel's existing IT infrastructure and applications, including its ERP and CRM systems.

According to ShoreTel CIO Rick Parkinson, "BigMachines' Lean Front-End is the perfect on-demand solution for our business model, with features and functionality that meet our needs better than other marketplace offerings. We expect it will not only give us better visibility and control of our business processes and transactions, but also drive productivity and increased revenue by allowing our sales reps and channel partners to easily self-service their configuration, quotation and proposal needs."

Godard Abel, CEO of BigMachines, comments: "Like many providers of high-tech products, ShoreTel discovered through our Breakthrough Opportunity Analysis (BOA) that their front-end opportunity-to-quote-to-order processes presented the biggest challenges to accurate and efficient selling, as well as forecasting. Our web-based Lean Front-End solution will resolve these issues by fully leveraging the capabilities of their existing enterprise infrastructure through web service integration to Shore-Tel's CRM and ERP systems and by making it easier for business partners to service customers promptly. We are excited to be working with ShoreTel to deliver this kind of value to their business."

About ShoreTel, Inc.

ShoreTel is the fastest growing IP PBX company in the United States and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and sales that are doubling year over year. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice service to every office and outpost, keeping employees fully connected wherever they go. A select group of channel partners provide top-notch service and support. For more information, visit or call 1-877-80SHORE.

About BigMachines, Inc. and BigMachines AG

Founded in 1999, BigMachines, Inc. provides on-demand configurator and quoting solutions to leading high-tech, industrial, and medical companies to streamline their selling processes from customer inquiry-to-order. BigMachines Lean Front-End(SM)(LFE) solution digitizes selling processes and captures an organization's tribal knowledge to provide online product selection, configuration, quoting, and ordering capabilities for new products and aftermarket parts. BigMachines LFE provides in-depth sales reporting capabilities and easily integrates to existing ERP, CAD, and CRM systems. For customers using, BigMachines offers the LFE for which enables users to streamline their entire quote-to-order process, all within the familiar CRM interface. For more information and a flash demonstration, visit
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Publication:Business Wire
Date:Oct 25, 2005
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