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Shock at poor service; YourSay.

A FRIEND and I went into a shop because I was looking for a suitable blanket for my baby grand-daughter.

I looked around the store but could not find the item on the shelves, so my friend decided to ask the shop assistant, as you do in these circumstances.

My friend naturally assumed that the assistant would be as helpful as she could, but how wrong could you be? The answer my friend got when she asked the assistant if they had this particular item was "I don't know". Then she just walked away.

The expression on my friend's face said it all and I could not believe it when she told me what the assistant had said. It was apparent that this particular shop does not give proper staff training in customer service.

Surely with the recession, you would think the shops would put themselves out to help the customer.

Lynda Hart, Erdington
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Title Annotation:Letters
Publication:Birmingham Mail (England)
Date:Jan 22, 2010
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