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Shining stars: recognizing leaders in logistics at the 2015 air cargo excellence awards.

There were many familiar faces in Shanghai last month during the Air Cargo Excellence (ACE) Awards ceremony. But there were also some notable newcomers that climbed the ranks in this celebration of the top air logistics industry firms, as chosen by Air Cargo World readers.

All three air cargo carriers that were honored with a Diamond Award last year repeated the feat during the March 10 awards gala, held in conjunction with the International Air Transport Association's World Cargo Symposium at Shanghai's Pudong Shangri-La hotel.

The ACE Awards, now in their 10th year, are determined by surveys that are distributed to Air Cargo World subscribers throughout the world. Carriers are voted on by forwarders, cargo agents and third-party logistics providers. Subscribers identified as those working for an airline voted on the airports.

Airlines are rated on customer service, performance, value and information technology. Airports are rated on performance, value, facilities and regulatory operations. For a full explanation visit aceawards.aircargoworld. com/project/ace-methodology.

Top carriers repeat 2014 wins

Continuing its long streak of Diamond wins, the top carrier that handled 1 million or more tonnes of cargo in 2014 was Emirates SkyCargo.

"With Dubai's geographical advantage of being in the center of east and west, we are able to carry products across the world with just one stop in Dubai," said spokesperson Sandy Barqawi. "Many multi-national companies have chosen Dubai--which is our hub--as their regional/global distribution base from where they move their products to the Middle East, Africa and Eastern Europe."

She said serving both primary and secondary cities in key markets with multiple frequencies is also key to its success. Emirates has continued to expand its freighter operations along with its belly-hold capacity. The carrier provides belly hold cargo services to more than 140 destinations in addition to 50 scheduled freighter services.

In the 400,000 to 999,999 tonne category, Japan Airlines was also a repeat victor. JAL reduced its surcharge February 1 to US$1.05 per kg, and US$0.85 per kg. from Hawaii.

However, right on JAL's heels was Platinum runner-up IAG Cargo. John Cheetham, regional commercial manager, Asia-Pacific and India, at IAG said the decision to remove its freighters was a significant step to address the key industry issue of overcapacity.

"In 2014 we entered into a strategic agreement with Qatar Airways which has provided further lift on key trade lanes and positioned the carrier for future growth. Later in the year, we went a step further with the launch of EuroConnector, which has provided customers with a simple, cost effective and time-definite solution for shipping freight into, around and out of Europe," Cheetham said.

IAG said it will build on its performance this year by working in partnerships with other airlines and forwarder networks to improve its position.

Once again Southwest Airlines was the winner for the carrier that handled up to 399,999 tons of cargo in 2014. Wally Devereaux, senior director of cargo and charters for Southwest, said he credits the airline's success to its "fantastic network with a lot of flights in the lower 48" contiguous United States.

"Our high-frequency network allows for a lot of creativity, redundancy and capacity," Devereaux said.

Emphasizing what great people are in Southwest's employ, he said they load all of the cargo exactly like they do passenger luggage. For the most part, the handlers and ramp people are Southwest employees--therefore they take ownership in their roles.

This year Southwest is building a new automation system to allow it to put cargo on its own international flights as well as track cargo.

"It will also allow us to be a much more viable partner for our interline flights," Devereaux said. Internationally, Southwest flies to Mexico City, Cancun, Aruba, Montego Bay and Cabo San Lucas.

Asian airports close in performance

Hong Kong International Airport (HKIA), the world's busiest cargo airport for the last four years, was the Asian Diamond winner in the 1 million-tonnes-or-more category.

HKIA, which handled 4.38 million tonnes of cargo in 2014, is a major gateway connecting Hong Kong, mainland China and the rest of the world, including about 180 destinations worldwide. With its location near the center of several major Asian cities, half of the world's population is within a five-hour reach.

The airport has more than 40 parking stands for cargo aircraft, and four cargo terminal operators. As a whole, HKIA has cargo terminal capacity of 7.4 million tonnes a year.

Since HKIA opened in 1998 the growth in air cargo has been dramatic. The airport's Master Plan 2030, announced in 2011, estimated that its existing two-runway system would reach capacity somewhere between 2019 and 2022, but more recent forecasts suggest it will max out between 2016 and 2017. With the fast growth of freighters at HKIA and the associated growth of air cargo, expedited airport infrastructure is a challenge HKIA is prepared to face.

Also of special note were Certificate runners-up Singapore Changi (SIN) and Tokyo Narita (NRT), which ran a close second and third to HKIA in the 1 million-tonnes-or more category.

Kansai International Airport (KIX), near Osaka, Japan, was tops in the 400,000-to-999,999-tonnes category, and is also a repeat Diamond Award winner. The relatively new airport, built in 1994, has 15 freighter slots and is home to the FedEx Express North Pacific regional hub. The airport has 138 cargo flights a week, with extensive connections to China and other parts of Asia.

European airports retain crowns

Amsterdam's Schiphol Airport (AMS) once again won the Diamond Award for handling 1 million tonnes, or more, of cargo in 2014. Enno Osinga, senior vice president, cargo, said the airport's cargo volume was up 6.7 percent in 2014, three to four times more than other European airports.

"This is the gateway to Europe for China," Osinga said. "The Chinese airlines have decided to base their operations in Amsterdam." He said it's a logical choice because Amsterdam is a major distribution point for goods. Osinga said the Netherlands has a highly qualified, multi-lingual workforce, as well as a government and customs bureau that are both very business-oriented.

"The entire public/private sector is focused on international trade," Osinga said. "At Schiphol Cargo, we have focused, very strongly, in establishing that marketplace."

This year Osinga expects marginal growth only because KLM is reducing its cargo capacity. But the first quarter should see strong flower imports from Ecuador, Colombia and Africa for International Women's Day--a huge event in Russia--which took place on March 8. From Amsterdam, the flowers are trucked to Moscow, or flown to Russian destinations farther away.

Cologne-Bonn (CGN) ruled supreme in the 400,000-to 999,999-tonnes-handled category. Like Schiphol, it is a repeat winner from last year. Cargo director, Franz van Hessen, said Cologne is very lucky due to its location right in the middle of Europe's strongest cargo market.

"We have marketed ourselves very well," he said. "UPS, FedEx and DHL all have their gateways in Cologne, so their substantial [presence] helps us with further cargo business."

Van Hessen said Eurowings, a subsidiary of Lufthansa, would be positioning itself in Cologne this year, and Slovakia's Air Cargo Global has decided to operate out of Cologne as well. "In the general cargo field we're growing and we expect to grow more," Van Hessen said. "Our entire customer base is growing."

Europe's up-to-399,999-tonnes-handled category was one of the most competitive fields in the ACE awards, with eight of the nine finalists earning above-average certificates. Perennial favorite Zurich Airport (ZRH), however, took the prize, with a dense road network connecting it to economic centers not only in Switzerland, but also in southern Germany, France, Italy and Austria. Zurich is small, yet big enough to process a large amount of freight quickly and efficiently at peak times.

Puerto Rico jumps four spots

First-time winner San Luis Munoz Marin International Airport (SJU) in San Juan, Puerto Rico, was the clear victor in Latin America, with 138 points--the highest overall score in the entire ACE survey.

CEO Augustin Arellano said the airport owes its success to its location between North and South America, which facilitates exporting and importing goods between the Americas and Europe. Fifty percent of the cargo is imports, he said, while the other half is exported to North or South America, or to Europe. Top exports include perishable food, agricultural products, flowers, manufactured goods and pharmaceuticals.

This year, SJU is working on a major revamp to modernize the cargo area, including auxiliary installations like ramps and illumination.

Dubai takes Doha's title

It's no surprise that Dubai International (DXB) was the facility winner in this category, taking the title from Doha, Qatar, since the combined freight handled by it and neighboring Dubai World Central (DWC) jumped 18.1 percent in 2014. Ali Zaigham, manager of press relations, said that the airport's success is the result of farsighted vision of the leadership that correctly recognized the aviation sector as being at the core of the nation's economy. He said that is why Dubai has been a supporter of open skies policy since the opening of Dubai International in 1960.

The last major expansion at DXB will be completed this year in the form of Concourse D, which will increase passenger capacity from 75 million to 90 million per annum. The airport expects 79 million passengers to pass through this year.

North America: Two repeats, one new competitor

Location, location, location is what Trudy Wassel at Ted Stevens Anchorage International Airport (ANC) cites as the main reason the airport is number one yet again for cargo handled in the 1 million-or-more-tonne category. Anchorage, (Alaska) is a nine-and-a-half-hour flight from 90 percent of the industrialized world.

"Everyone stops here for gas," Wassel, division operations manager, said. "We have three runways, a record of never being closed, and we're very security conscientious. We have great services and great ground handling."

She said cargo volume is inching up as the U.S. economy improves. Also, Alaska has special "starburst" cargo transfer rights, a law that permits air cargo to be transferred from a foreign cargo carrier to another cargo carrier without being considered to have broken its international journey. For example, a large 777 freighter coming in from abroad, can unload its cargo onto smaller cargo aircraft headed for multiple destinations in the lower 48, then go back to its base to load up again.

"The bottom line is they (carriers) want to make money, and they can come here, get fuel, and great service," Wassel said.

The North American airport that took home the Diamond award for handling 400,000 to 999,000 tonnes was LA/Ontario International Airport (ONT), which was in third place in this category last year. Jess Romo, manager of the Southern California airport, said the facility has two tremendous partners on the field: UPS and FedEx Express.

"They account for well over 90 percent of the cargo movement at Ontario," Romo said. "Our goals are to provide as attractive an environment as possible, and this speaks directly to cost efficiencies that result in very reasonable landing fees, long runways located on a well-maintained airfield, and great weather throughout most of the year."

He said UPS made ONT its western region hub in the early '90s, and recently completed construction of a new sorting facility that will enable more efficient handling of its air and ground business at ONT. FedEx also recently reconfigured its ramp areas and worked closely with the airport to resize cargo hardstands to better accommodate its fleet mix, which is slated to up-gauge in the coming years. Both of these initiatives will help UPS and FedEx prepare for increased cargo uplift as warranted by overall business cycles. ONT has seen year-over-year cargo volume growth since 2010, and Romo expects 2015 to be another good year.

Minneapolis-Saint Paul International Airport (MSP) is the winner for the airport handling up to 399,999 tonnes of freight, a repeat of last year. Eric Johnson, the director of commercial management and airline affairs for MSP, said part of the airport's success is due to the fact that Minneapolis-Saint Paul is home to 19 Fortune 500 companies 3M, General Mills and Target among them. He said the vast majority of the cargo handled through MSP is carried by FedEx and UPS, since they both have significant facilities at the airport. Johnson said DHL, also a big player at the airport, is looking at a proposal to expand its facilities at MSP this year.

Minneapolis-Saint Paul was hit by hard winter weather this year, but Johnson said it is always ranked near the top for its ability to remove snow. "It's a very rare occasion that we close," he said.

SURVEY CRITERIA FOR AIRPORTS

PERFORMANCE

Fulfills promises and contractual agreements; dependable, prompt, and courteous customer service; allied services--ground handling, trucking, etc.

FACILITIES

Apron, warehousing, perishables center; access to highways and other modes of transportation

VALUE

Competetive rates; rates commensurate with service level you require; value-added programs

OPERATIONS

More about the structure and methodology of the ACE awards can be found at aceawards.aircargoworld.com/project/ace-methodology/

SURVEY CRITERIA FOR CARRIERS

CUSTOMER SERVICE

Claims handled with expedience; problems solved in a prompt and courteous manner; professional and knowledgeable sales force

VALUE

Competetive rates; rates commensurate with service level you require; value-added programs

PERFORMANCE

Fulfills promises and contractual agreements; dependable; accomplishes scheduled transit times

INFORMATION TECHNOLOGY

Tracking and tracing of shipments; Internet; electronic commerce capabilities

AIRPORTS NORTH AMERICA - 1,000,000+ TONNES

Airport             Performance    Value   Facilities

Anchorage, ANC          117         116       115
Louisville, SDF         117         111       113
Chicago, ORD             98         97        101
Memphis, MEM             96         95        102
Miami, MIA               96         100        97
Los Angeles, LAX         94         99         95
New York, JFK            81         82         78

Airport             Operations   Overall       Award

Anchorage, ANC         120         117        Diamond
Louisville, SDF        118         115      Certificate
Chicago, ORD            99          99
Memphis, MEM            96          97
Miami, MIA              96          97
Los Angeles, LAX        92          95
New York, JFK           80          80

AIRPORTS NORTH AMERICA - 400,000 TO 999,999 TONNES

Airport                  Performance   Value    Facilities

Ontario (CA), ONT            113        113        115
Toronto, YYZ                 104        105        110
Cincinnati-Northern          101        106         99
  Kentucky, CVG
Indianapolis, IND            107         98        101
Dallas/Fort Worth, DFW       95         101        104
Newark, EWR                  97          97         95
Houston, IAH                 95          98         98
Atlanta, ATL                 89          84         90
Honolulu, HNL                95          89         81

Airport                  Operations   Overall      Award

Ontario (CA), ONT           106         112       Diamond
Toronto, YYZ                107         106     Certificate
Cincinnati-Northern         106         103     Certificate
  Kentucky, CVG
Indianapolis, IND           101         102     Certificate
Dallas/Fort Worth, DFW      100         100
Newark, EWR                 104         98
Houston, IAH                100         98
Atlanta, ATL                 87         88
Honolulu, HNL                80         86

AIRPORTS NORTH AMERICA - UP TO 399,999 TONNES

Airport                      Performance    Value    Facilities

Minneapolis-St. Paul, MSP        113         114         110
Portland, PDX                    109         113         114
Philadelphia, PHL                110         115         117
Vancouver, YVR                   109         116         106
Phoenix, PHX                     108         109         108
Seattle-Tacoma, SEA              113         108         103
Boston, BOS                       99          99         100
Denver, DEN                       97          99         100
San Francisco, SFO                94          84         94
Detroit, DTW                      91          84         101
Washington Dulles, IAD            87          82         82

Airport                      Operations    Overall       Award

Minneapolis-St. Paul, MSP        118         114        Diamond
Portland, PDX                    117         113      Certificate
Philadelphia, PHL                109         113      Certificate
Vancouver, YVR                   113         111      Certificate
Phoenix, PHX                     106         108      Certificate
Seattle-Tacoma, SEA              106         108      Certificate
Boston, BOS                      108         102      Certificate
Denver, DEN                      101          99
San Francisco, SFO               104          94
Detroit, DTW                     91           92
Washington Dulles, IAD           76           82

AIRPORTS EUROPE - 1,000,000+ TONNES

Airport                 Performance   Value    Facilities

Amsterdam, AMS              117        115         113
Frankfurt, FRA              106         99         109
Paris De Gaulle, CDG        84          99         91
London-Heathrow, LHR        92          87         88

Airport                 Operations    Overall       Award

Amsterdam, AMS              118         116        Diamond
Frankfurt, FRA              103         104      Certificate
Paris De Gaulle, CDG        88           90
London-Heathrow, LHR        91           90

AIRPORTS EUROPE - 400,000 TO 999,999 TONNES

Airport              Performance    Value    Facilities

Cologne/Bonn, CGN        116         113         117
Leipzig, LEJ             103         101         108
Liege, LGG                92          92         101
Milan, MXP                95          95         92
Brussels, BRU             92          92         90
Istanbul, IST             89          87         77

Airport              Operations    Overall       Award

Cologne/Bonn, CGN        118         116        Diamond
Leipzig, LEJ             99          103      Certificate
Liege, LGG               98           96
Milan, MXP               94           94
Brussels, BRU            91           92
Istanbul, IST            82           84

AIRPORTS EUROPE - UP TO 399,999 TONNES

Airport                Performance    Value    Facilities

Zurich, ZRH                124         124         129
Frankfurt-Hahn, HHN        107         113         105
Vienna, VIE                120         109         113
Munich, MUC                109         117         109
East Midlands, EMA         116         109         105
Manchester, MAN            116         104         100
Copenhagen, CPH            106         109         97
Madrid, MAD                103         103         101
Rome, FCO                   77          92         79

Airport                Operations    Overall       Award

Zurich, ZRH                132         127        Diamond
Frankfurt-Hahn, HHN        139         116      Certificate
Vienna, VIE                121         116      Certificate
Munich, MUC                112         112      Certificate
East Midlands, EMA         103         108      Certificate
Manchester, MAN            103         106      Certificate
Copenhagen, CPH            102         103      Certificate
Madrid, MAD                98          101      Certificate
Rome, FCO                  95           86

AIRPORTS LATIN AMERICA

Airport              Performance    Value    Facilities

San Juan, SJU            134         135         140
Mexico City, MEX         117         118         123
Bogota, BOG              107         100         101
Santiago, SCL             90          98         102
Campinas, VCP             95         100         84
Lima, LIM                 92          87         101
Sao Paolo, GRU            74          78         69
Buenos Aires, EZE         74          74         72

Airport              Operations    Overall       Award

San Juan, SJU            144         138        Diamond
Mexico City, MEX         126         121      Certificate
Bogota, BOG              96          101      Certificate
Santiago, SCL            99           97
Campinas, VCP            94           93
Lima, LIM                89           92
Sao Paolo, GRU           76           74
Buenos Aires, EZE        66           71

AIRPORTS AFRICA, INDIA, & MIDDLE EAST

Airport              Performance    Value    Facilities

Dubai, DXB               121         118         133
Bahrain, BAH             126         118         125
Doha, DOH                108         107         105
Sharjah, SHJ             108         101         102
Johannesburg, JNB         92          94         93
Abu Dhabi, AUH            95          97         91
Mumbai, BOM               94          96         95
Madras, MAA               84          97         89
New Delhi, DEL            88          89         94
Nairobi, NBO              84          83         73

Airport              Operations   Overall      Award

Dubai, DXB              126         125       Diamond
Bahrain, BAH            129         124     Certificate
Doha, DOH               106         107     Certificate
Sharjah, SHJ            100         103     Certificate
Johannesburg, JNB       101         95
Abu Dhabi, AUH           95         94
Mumbai, BOM              89         93
Madras, MAA              96         91
New Delhi, DEL           88         90
Nairobi, NBO             72         78

AIRPORTS ASIA - 1,000,000+ TONNES

Airport                Performance   Value   Facilities

Hong Kong, HKG             123        119       119
Singapore, SIN             123        118       119
Tokyo-Narita, NRT          123        117       113
Incheon, ICN               115        108       110
Taipei, TPE                100        111        98
Bangkok, BKK               88         87         88
Guangzhou, CAN             85         87         92
Shanghai-Pudong, PVG       80         84         82
Beijing, PEK               61         69         79

Airport                Operations   Overall      Award

Hong Kong, HKG            125         122       Diamond
Singapore, SIN            124         121     Certificate
Tokyo-Narita, NRT         125         119     Certificate
Incheon, ICN              107         110     Certificate
Taipei, TPE                99         102     Certificate
Bangkok, BKK               91         89
Guangzhou, CAN             87         88
Shanghai-Pudong, PVG       79         81
Beijing, PEK               63         68

AIRPORTS ASIA - 400,000 TO 999,999 TONNES

Airport              Performance    Value    Facilities

Osaka-Kansai, KIX        132         123         133
Kuala Lumpur, KUL        107         112         112
Tokyo-Haneda, HND        116         106         116
Chengdu, CTU             100          95         90
Shenzhen, SZX             88         103         98
Jakarta, CGK              88          90         83

Airport              Operations    Overall       Award

Osaka-Kansai, KIX        133         130        Diamond
Kuala Lumpur, KUL        118         112      Certificate
Tokyo-Haneda, HND        110         112      Certificate
Chengdu, CTU             96           95
Shenzhen, SZX            89           95
Jakarta, CGK             95           89

AIR CARRIER - 1,000,000+ TONNES

                          Customer
Carrier                    Service    Performance   Value

Emirates Sky Cargo           110          112        109
Lufthansa                    110          110        99
Korean Air                   110          109        106
Singapore Airlines           107          107        103
Cathay Pacific               107          108        103
All Nippon Airways           103          106        108
FedEx Express                102          103        97
Qatar Airways                104          99         105
UPS Air Cargo                96           97         96
DHL                          97           95         97
China Airlines               95           97         101
Air France-KLM               95           95         94
TNT Airways                  98           93         93
China Southern Airlines      93           93         98
Air China                    90           93         99
China Cargo Airlines         80           84         92

                          Information
Carrier                   Technology    Overall      Award

Emirates Sky Cargo            113         111       Diamond
Lufthansa                     114         108       Platinum
Korean Air                    106         108         Gold
Singapore Airlines            107         106     Certificate
Cathay Pacific                107         106     Certificate
All Nippon Airways            105         105     Certificate
FedEx Express                 114         104     Certificate
Qatar Airways                 100         102     Certificate
UPS Air Cargo                 101         98
DHL                           98          97
China Airlines                90          96
Air France-KLM                98          96
TNT Airways                   94          95
China Southern Airlines       89          93
Air China                     88          92
China Cargo Airlines                      83

AIR CARRIER - 400,000 TO 999,999 TONNES

                          Customer
Carrier                    Service    Performance   Value

Japan Airlines               106          111        110
IAG                          103          107        107
EVA Air                      108          107        106
Thai Airways                 106          109        104
Etihad Airways               105          102        104
Cargolux                     106          108        103
Asiana Airlines              104          104        100
American Airlines            100          100        97
LAN Cargo                    103          98         91
AirBridge Cargo              99           96         102
Malaysia Airlines            98           96         98
Delta Air Lines              92           92         96
United Airlines              91           91         94
Saudi Arabian Airlines       90           92         94
Turkish Airlines             88           86         92

                          Information
Carrier                    Technology    Overall      Award

Japan Airlines                115          111       Diamond
IAG                           113          107      Platinum
EVA Air                       105          107        Gold
Thai Airways                  103          106     Certificate
Etihad Airways                107          105     Certificate
Cargolux                       99          104     Certificate
Asiana Airlines                98          101     Certificate
American Airlines             101          100
LAN Cargo                      98          98
AirBridge Cargo                93          97
Malaysia Airlines              96          97
Delta Air Lines                98          95
United Airlines                99          94
Saudi Arabian Airlines         88          91
Turkish Airlines               86          88

AIR CARRIER - UP TO 399,999 TONNES

                          Customer
Carrier                   Service    Performance   Value

Southwest Airlines          126          131        129
Virgin Atlantic             114          115        115
Alaska Airlines             121          115        106
Nippon Cargo Airlines       112          115        108
Polar Air Cargo             107          109        109
Dragonair                   108          105        111
Martinair                   105          107        107
Swiss WorldCargo            110          107        102
Air Canada                  102          106        103
Air New Zealand             106          111        99
TAM Airlines                102          102        102
Qantas                      104          101        96
Amerijet International      100          100        96
Vietnam Airlines             99          99         104
Jet Airways                  96          93         98
Hong Kong Airlines           94          90         98
Kuwait Airways               97          95         91
Finnair                      96          94         92
Avianca Cargo                95          94         94
US Airways                   93          90         95
Gulf Air                     91          94         93
Air India                    88          86         96
South African Airways        89          85         89
Aeroflot                     92          90         88
Hainan Airlines              86          86         94
Ethiopian Airlines           84          78         85

                          Information
Carrier                   Technology    Overall      Award

Southwest Airlines            118         126       Diamond
Virgin Atlantic               121         116       Platinum
Alaska Airlines               117         115         Gold
Nippon Cargo Airlines         113         112     Certificate
Polar Air Cargo               111         109     Certificate
Dragonair                     112         109     Certificate
Martinair                     115         108     Certificate
Swiss WorldCargo              113         108     Certificate
Air Canada                    113         106     Certificate
Air New Zealand               106         106     Certificate
TAM Airlines                  102         102     Certificate
Qantas                        107         102     Certificate
Amerijet International        97          98
Vietnam Airlines              90          98
Jet Airways                   100         97
Hong Kong Airlines            97          95
Kuwait Airways                96          95
Finnair                       94          94
Avianca Cargo                 93          94
US Airways                    97          94
Gulf Air                      95          93
Air India                     96          91
South African Airways         94          89
Aeroflot                      80          88
Hainan Airlines               71          85
Ethiopian Airlines            82          82
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Comment:Shining stars: recognizing leaders in logistics at the 2015 air cargo excellence awards.
Author:Ball, Linda
Publication:Air Cargo World, International ed.
Geographic Code:4E0EE
Date:Apr 1, 2015
Words:3780
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