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Services directory.

This Service Directory contains listings of firms and organizations that service the financial services community. ABA Banking Marketing does not endorse or make recommendations in regard to the companies supplying their services. For further information on listing your organization in this directory, please contact: W.G. Holdsworth & Associates, Inc. at (800) 323-7891 or (847) 934-0556; or fax (847) 934-0556.


Austin & Williams is a strategic advertising and marketing agency combining award-winning creative with nationally-recognized financial marketing expertise and the latest geomapping technology. Find out more. Call Austin & Williams at (888) 281-9200 ext. 105 or e-mail Expand your Marketing Dept. w/o adding staff.

Commonwealth Creative Associates Marketing and public relations expertise that works. Specialists in building retail and commercial business lines for small and mid size banks in New England. Why wait? You can meet your marketing goals for 2004. Call Bob Fields (877) 620-6664 or email

E. H. MANNING & CO. LLC specializes in marketing communications for the financial services industry. As a marketing think tank and creative services company, we've helped clients get noticed, build revenues and increase growth for 15 years. Our experience and capabilities make us an ideal partner to help you turn opportunities into profits. Contact us at (415) 439-4823 or

Etra Corporation, James E. Turner, (630) 369-1510

Pannos Marketing is a full service advertising and communications firm. We specialize in strategic marketing and public relations for financial services organizations. We're dedicated to helping you develop profitable customer relationships through on-target marketing campaigns and powerful creative solutions. Our success is a result of our depth of experience as bank marketers, our strategic partnership with each client and a commitment to outstanding service. Call Jim Pannos, CFMP (888) 726-6672.

The Tracey Edwards Company's Advertising Group specializes in producing national award-winning creative solutions, based on strategic thinking, for banks and other financial institutions. (617) 451-5800,


Stuart Weiss Business Writing, Inc. Former Business Week Writer Ph: (503) 223-3142;, web:


Bachman Design transforms branch environments into effective sales tools through branding, merchandising and customer communications. Contact Kathy Bachman at (614) 793-9993, email at or online at

Robert G. Lyon & Associates, Inc. Planning, Design, Architecture & Visual Solutions for Financial Institutions. Contact: Hemant Shah-Architecture ( or Robert Arend ( Solutions/Branding at (800) 899-RGLA.


Bachman Design transforms branch environments into effective sales tools through branding, merchandising and customer communications. Contact Kathy Bachman at (614) 793-9993, email at or online at

Robert G. Lyon & Associates, Inc. (See Branch Design.) Contact Hemant Shah at (800) 899-RGLA or email:

The Tracey Edwards Company's Brand Strategy Group specializes in strategic marketing and branding initiatives for banks and other financial institutions. With more than 25 years of bank marketing experience, tracey/edwards offers consulting in the following brand areas: brand architecture, positioning, naming, logo development, competitive analysis, Strategic Accuracy Testing[R], and brand essence development. (617) 451-5800,


Fairmont Training Services (See Sales Training.)

RSM McGladrey, Inc. Brent Carstensen, (847) 413-6213,,


Brintech, banking's premier consulting firm, provides crucial insight and clear guidance to financial institutions. Brintech services include: Performance Improvement, Technology Management, Network Services, and Risk Management. Contact Tim Robinson at (386) 427-6772, via email or visit


E. H. MANNING & CO. LLC (See Advertising Agencies & Services.)


Bachman Design transforms branch environments into effective sales tools through branding, merchandising and customer communications. Contact Kathy Bachman at (614) 793-9993, email at or online at


Market Line Associates is the premier provider of profitability & customer management solutions to the financial industry. We provide Customer, Product and LOB profitability solutions that improve the bottom line. Contact Kim Sutherland (404) 248-1100,


MARQUIS Jay Kassing, (800) 365-4274,


BANKTEAM (See Service Quality & visit

Barry Leeds & Associates (See Informa Research Services in Mystery Shopping.)

Customer Service Profiles (See Mystery Shopping.)

Fairmont Training Services (See Sales Training.)

First Marketing For over 30 years, First Marketing has partnered with financial companies to develop and deliver communications solutions that up-sell, cross-sell, and educate current customers about new services as well as produce innovative marketing techniques to acquire new, profitable customers. Contact Glenn Hetzel at (800) 736-0145 or email:


Marketing Metrix (See Market Assessment Studies.)

MARQUIS Jay Kassing, (800) 365-4274,

PNT has been helping clients increase their profitability with a wide range of marketing support services since 1988. We offer database marketing, data mining, data warehousing, list management, analysis, modeling, and segmentation and profitability studies. Contact: Tony Coretto, PNT Marketing Services, Inc. 24-20 Jackson Avenue, Suite 203, Long Island City, NY 11101, Tel: (888) PNT-2210 ext. 202, or (914) 588-7278,,

Wordcom, Inc. (See Direct Mail.)


PNT Marketing Services, Inc, (See Database Marketing.)


DEI Incorporated is an international design/build firm that lives up to its name dedication, ethics, & innovation! We create sales environments by incorporating all aspects of facility planning. We talk return on investment! Call (513) 825-5800.


WordCom is one of the leading target marketing agencies specializing in the banking industry. We perform all phases of direct mail while providing the highest level of customer service available. WordCom can identify cross-sell opportunities in your customer database, select the right prospects and develop proven campaigns that get results. Call George Wachtel at (800) 822-0622 or email at,


Austin & Williams (See Advertising Agencies & Services.)

First Marketing (See Customer Retention/Satisfaction.)


Financial Publishing Services Co. We help build your e-mail database of customers and prospects, cross-sell and retain existing customers and drive traffic to your site. We've developed a turnkey system that engages readers with interesting, informative and professionally written content for e-newsletters and other communications targeting your B2B audience. E-mail broadcast and tracking services allow you to monitor reader activity and measure results. See an online demonstration of our new e-marketing system at or call for our free CD-ROM at (847) 501-4120.


Barry Leeds & Associates (See Informa Research Services in Mystery Shopping.)


Austin & Williams (See Advertising Agencies & Services.


The Morris Group Inc. (See Merchandising.)


The Morris Group Inc. (See Merchandising.)


Market Insights, Inc. Specialists for branch network optimization, demographic studies, site selection, strategic planning, training and marketing, Joe Sullivan (800) 34843220.

Marketing Metrix, Specializing in insightful target market assessments, site location analysts, and customer-centric MCIF/CRM data analysis. Contact Frank Zuccarelli (708) 614-9597,


Since 1973 MRSI has identified the market opportunities that drive our clients' businesses forward. Services include quantitative, qualitative, Hispanic, and online research with custom study design, data collection and analysis. Ensure your financial services company has the insight necessary to develop effective marketing strategies; call (513) 579-1555, or visit today.


PSB, The Marketing SuperSource has combined the best of print advertising, broadcast radio and TV production, printing, design, creative agency work, and mailing services into one comprehensive process ... all managed under one roof. Because we manage your entire campaign from concept through completion, you are assured of high quality, quick turnaround and good value. Contact us toll-free at (877) 384-7772, via email: or visit

IMPACT Your Market. Request our Free booklet entitled, "32 Ways To Impact Your Market." Creative marketing ideas to separate your bank from your competition. (888) 446-2431 or


E. H. MANNING & CO. LLC (See Advertising Agencies & Services.)

WeatherFone (See Time & Temperature Service.)


MARQUIS Jay Kassing, (800) 3654274,


MediaMixNet MediaMixNet helps you deliver more media for your marketing dollars. More audience. More results. For less cost and in less time. We provide strategic media plans and negotiate the lowest rates for our financial clients. We also offer the first and only on-line media planning tool, Power Planner TM, with current costs and audience delivery data for quality media plans quickly and inexpensively. For more, call Alexa at (312) 335-4020 x228,, www.mediamixnetcom.



Bachman Design transforms branch environments into effective sales tools through branding, merchandising and customer communications. Contact Kathy Bachman at (614) 793-9993, email at or online at

The Morris Group Inc, Specialists in retail merchandising for financial institutions. Contact Soni Cohen at (952) 928-9235 or e-mail at

Semaphore, Inc. Retail experts assisting financial institutions with branded retail environments, merchandising, and signage systems. Contact Mike Dunphy, (508) 893-9590,


Informa Research Services, Inc.--Providing strategic direction through competitive intelligence since 1983. Through our Barry Leeds Mystery Shop and Market Research Program, we conduct the finest mystery shop services available. We deriver accurate and relevant measurements in the areas of employee sales and service, customer satisfaction, closed account research, and competitive performance. We also provide focus group and compliance testing services. Informa also conducts daily surveys of deposit, consumer loan, mortgage loan, credit cards, and indirect loan/lease products. We provide fee and feature studies that reveal the competitiveness of your retail and business fee-based products. We specialize in web-based and real-time delivery. Contact Brian Richards at (800) 848-0218, or visit

CSP specializes in customer satisfaction research and ongoing performance management using a number of customer-based methodologies including mystery shopping, post-episodic telephone research, on line surveys and benchmarking. CSP has specialized exclusively in the banking industry for over 15 years. Your customers will see the difference and so will your bottom line. Contact John Berigan, (800) 841-7954,

Fairmont Training Services (See Sales Training.)


Austin & Williams (See Advertising Agencies & Services.)


Austin & Williams (See Advertising Agencies & Services.)


E. H. MANNING & CO. LLC (See Advertising Agencies & Services.)

Financial Publishing Services Co. (See E-Marketing.)

Priority Publications has been a national leader in producing financial newsletters and magazines for more than 20 years. Priority offers you a full range of options, from completely custom to syndicated, and is your one-stop resource for Web content, inserts, brochures and other collateral material. Our award-winning publications feature writing by our Series 6- and Series 7-trained editors and designs that are eye-catching and cutting-edge. Contact: Jim Larranaga at (800) 727-4397 or Web:

Progressive Communications International. As a full-service financial printing, marketing and communications company, we handle your publishing and communications needs from start to finish. We'll research, conceptualize, write, edit, lay out, illustrate, print, address and mail any printed piece you'd like. Call Todd Michaels (800) 327-4797 or email


RSM McGladrey Profitability Improvement, Revenue Enhancement, Strategic Planning and Process Improvement (800) 648-4030


J. Edward Connelly Associates. Helping banks exceed their marketing objectives since 1958 with customized incentive programs; checking, savings, CD, loans & branch openings. (800) 245-6532.


Austin & Williams (See Advertising Agencies & Services.)


Austin & Williams (See Advertising Agencies & Services.)


Bachman Design transforms branch environments into effective sales tools through branding, merchandising and customer communications. Contact Kathy Bachman at (614) 793-9993, email at or online at

Robert G. Lyon & Associates, Inc. (See Branch Design.) Contact Hemant Shah at (800) 899-RGLA or email:


MARQUIS Jay Kassing, (800) 365-4274,


BANKTEAM (See Service Quality & visit

Fairmont has been assisting banks increase sales and improve service through a customer needs-based sales approach since 1971. Contact Nancy Wardle: (610) 754-7955;;

Schneider Sales Management, Inc. has a 25-year track record of success in improving sales revenue per FTE for banks with sales management consulting, corporate-wide sales practices assessment, sales and sales management training, sales skill certification, and salesperson selection testing. Call (303) 221-4511 or visit our web site at


Schneider Sales Management, Inc. (See Sales Training & visit


BANKTEAM offers turnkey training systems that retain and expand customer relationships. Proven history of success for 20+ years. Our renowned bank culture-building systems, SERVICE PLUS[TM] & SALES PLUS[TM], include powerful mentoring and coaching features. In-branch training delivery saves time and money with self-study modules in two formats: CBT or workbooks. Ongoing results with built-in follow up. For a free information package, call (602) 240-6066 or go to

Fairmont Training Services (See Sales Training.)


FASTSIGNS[R] Over 440 Locations Worldwide. (800) FASTSIGNS, Sign & Graphic Solutions Made Simple.

The Morris Group Inc. (See Merchandising.)

Regal Display manufactures quality signholders, brochure holders, and custom displays. Contact Tim Brackenbury, 9332 W. Reno, Oklahoma City, OK 73127, Tel: (800) 444-7755, Fax: (405) 495-1012,

USA News Network Electronic readerboards (800) 880-NEWS.


Market Insights, Inc. (See Market Assessment Studies.)

RSM McGladrey, Inc. Karen Harmon, (219) 283-2707,,


MARQUIS Jay Kassing, (800) 365-4274,

Wordcom, Inc. (See Direct Mail.)


RSM McGladrey Information Security, Business Continuity Planning, Strategic Technology Planning and System Selection (800) 648-4030.


Weatherfone Exclusive state-of-the-art time-of-day equipment and fully supported service that you own, not lease. Optional weather forecasts. One service per community. (800) 813-1165 or
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Publication:ABA Bank Marketing
Article Type:Directory
Geographic Code:1USA
Date:Jul 1, 2004
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