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Services at HSBC Team Valley.

"A CONSISTENTLY high level of service is what sets us apart here at HSBC," said Team Valley branch manager Phillippa Rowell (pictured). "And we have a team of dedicated specialists who can help customers on a one-to-one basis."

Yearly reviews to discuss customers' financial needs face to face.

While not every customer chooses to take up the offer, those that do will find the annual review a useful way to take a step back and assess their financial situation - and most importantly, it's tailored to you.

"The conversation is led by the customer," said Phillippa. "If we know what's going on in their lives, it helps us to understand them and their needs so we can match the right products to them. It's certainly not a case of one size fits all."

Mortgage services

THE mortgage service is all about us helping customers choose the right mortgage for them.

"Everyone's situation is unique so we offer a range of mortgages that offer long-term value," explains Phillippa. "We will put together a quote for our customers whether they are a first time buyer, a home mover or want to build a conservatory or an extension. At Team Valley Branch we can provide the advice and guidance that you need."

If you're looking to move, coming to the end of your current mortgage deal or unhappy with the deal offered by your existing lender, why not make an appointment with the dedicated mortgage manager.

Financial planning

A FINANCIAL planning service is offered to all HSBC customers free as part of the service - and it's not just to promote HSBC products.

The financial planning manager at HSBC Team Valley will also scour the whole of the market giving independent advice.

Perhaps you're not getting the return you would like on your savings and investments or maybe you've put financial planning on the back burner.

Whatever the case, HSBC can help.

Said Philippa: "Our research shows that many people tend to stay with the same IFA for many years but they can become complacent. It's always good to get a second opinion and a fresh perspective."

After assessing your needs and goals, whether long or short term and your attitude to risk, the experts at HSBC will be able to help you plan for your future with confidence.

Bank accounts

A WIDE range of accounts are offered to suit customers' different and changing needs including accounts such as Premier, Plus and the new Advance account.

Business banking

THE Team Valley branch has a dedicated business specialist working five days a week who can offer the right products and services to meet your needs.

Said Phillippa: "We can offer 18 months' free banking to new start-up businesses and accounts which switch to ourselves, where their turnover is less that 500k.

"We also have a 'member get member' referral scheme where we give pounds 50 to existing customers who introduce new customers to us, as a thank you."

Many SMEs have chosen HSBC for their business banking and new businesses will find a warm welcome.

"They often need more of our time at first," said Phillippa.

"Especially as things can change so much in the first year. We can help them along the way as their needs change."


WHAT WE OFFER From the top, Express banking facilities; modern offices; and most importantly, customer service.
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Publication:The Journal (Newcastle, England)
Date:Nov 7, 2008
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