ScotRail should scrap toilet toll.
REGARDING ScotRail's recent decision to reverse charges for train station toilets.
A recent study from Edinburgh University showed that Scotland may have some of the highest rates of Crohn's disease and ulcerative colitis in the world - with an urgent need to use a toilet one of the most common and debilitating symptoms of the conditions.
ScotRail's U-turn on their promise of free public toilets will be distressing for many people living with Crohn's or colitis and other chronic health conditions.
In a national survey last year, more than 70% of people with Crohn's or colitis said their ability and opportunity for travel was very limited due to the challenges of finding a toilet quickly and safely to avoid accidents in public.
The experience or fear of unpredictable incontinence is very undermining to a person's confidence and self-esteem and can lead in some cases to the person affected becoming too anxious to leave their home.
This impacts their ability to live everyday lives and travel for work or social reasons. ScotRail should reconsider its decision, listen to customers and place the wellbeing of travellers above its preference of charging a fee to use a toilet.
DAN MCLEAN, COMMUNICATIONS DIRECTOR, CROHN'S AND COLITIS UK.