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Scalability is key in choice of a BRMS.

Tokio Marine Nichido Systems, a subsidiary of a large insurance company in Japan, wanted to implement a business rules management system (BRMS) for its 401K Business Support System. The company wanted to add automation to the highly manual operation, which included 400,000 steps and a database of 600,000 customers.

Motonori Sato, managing producer of Tokio Marine, says, "We determined we needed to introduce an image workflow process that included a BRMS to automate various rules. Our goals were to provide better customer service, accommodate future growth and improve system security and customer information management. Performance and scalability were critical issues. Given the sheer size of the operation, the BRMS would have to support the demands our environment would place on it."

Tokio Marine selected Corticon ( 5 BRMS, and has realized a 20 percent increase in staff productivity.

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Title Annotation:KM in Practice
Date:Nov 1, 2011
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