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Satisfying clients: repeat business the foundation of LR's Garver & Garver Inc.

PROVIDING SERVICE IS ALmost a cliche in business. But it's readily apparent that service is the cornerstone of the Little Rock-based engineering firm of Garver & Garver Inc.

"I think a major key to our success is that probably 75 percent of our business is with repeat clients," President Ted Hannah says. "If you can satisfy your existing clients, then your marketing effort can be toward new clients."

Garver & Garver's oldest client, the state Highway & Transportation Department, was the company's first customer when it was founded in 1919.

The company has been engineer for some of the largest construction projects in recent Arkansas history. Those include the downtown section of Interstate 630 through Little Rock, the new runway at Little Rock Regional Airport, Adams Field, and the Interstate 440 bridge over the Arkansas River.

Garver & Garver, which does about $8 million in revenues annually, is doing all the engineering work in Washington County for the new four-lane U.S. Highway 71, which will include the first tunnel in Arkansas.

In 1993, Garver & Garver opened offices in Tulsa, Okla., and Louisville, Ky., and received four national and local honors.

It won the prestigious National Society of Professional Engineers' Private Practice Professional Development Award, given annually to one private company in the country. The award is for improving the engineering profession through "forward-looking engineering employment practices."

It also was named one of the top 25 design firms in the country by the Institute of Management and Administration Inc. For the 10th time in its history, Garver & Garver was ranked among the top 500 design firms in the country, based on volume, by Engineering News Record. And it received the Little Rock City Beautiful Commission's award for the "Best Small-Scale Landscape."
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Title Annotation:Arkansas Business of the Year Awards 1993; Little Rock, Arkansas
Author:Smith, David (American novelist)
Publication:Arkansas Business
Date:Jan 24, 1994
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