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SYNTELLECT DELIVERS FIRST PC-BASED VOICE PROCESSING SYSTEMS

 VocalPoint I Leverages Standard Components, Open Architecture
 to Provide Low-Cost, Flexible Voice Response Solutions
 PHOENIX, July 27 /PRNewswire/ -- Syntellect Inc. (NASDAQ: SYNL), a leading supplier of network voice processing (NVP) products, today announced deliveries of its first PC-based voice processing system. Named VocalPoint(TM) I, the system is based on an Intel 486DX-33 equipped PC running under the OS/2 operating system. VocalPoint I is local area network (LAN) compatible and is capable of handling from four to 24 lines per module. Modules can be connected to create larger capacities. Additional capabilities include analog-digital switch capability, a wide range of host connectivity, voice recognition, text- to-speech, voice messaging and audiotext.
 According to Scott Coleman, vice president of Syntellect's PC line of business, VocalPoint I addresses the growing need for advanced, open architecture systems with LAN connectivity as well as controller/terminal emulation in large and departmental call centers. "By basing VocalPoint I on industry standard hardware and software, we can offer a cost-effective and flexible voice processing solution that will deliver a wide range of applications across the entire enterprise," he said.
 Voice processing technology enables callers to access information and execute transactions from a touchtone telephone. The caller simply selects from a numbered menu of options, or issues simple voice commands to perform operations that otherwise would require the intervention of a human operator.
 For example, VocalPoint I allows bank customers to retrieve balances, pay bills and transfer funds. Similarly, VocalPoint I offers investors immediate access to stock prices, allows students to register for courses, enables employees to obtain current payroll or pension information and offers consumers immediate access to a wide range of entertainment, travel, weather and directory services.
 Easy-to-Use Application Generator
 "Ease of installation and ease of use are primary features of the VocalPoint system," said Coleman. "VocalPoint I customers can quickly develop their own voice processing applications with Syntellect's application generator. The system's robust internal database capability can act as the host database. This allows almost unlimited flexibility," he said. Customers may also purchase a pre-packaged application or contract for custom applications from Syntellect. "Additionally," said Coleman, "customers can purchase applications from third-party Syntellect business partners specializing in specific applications, such as 401(k) benefits management packages."
 According to Coleman, VocalPoint was developed to address customer needs and technical issues identified by the Syntellect Users Group, one of the most active in the voice processing industry. "VocalPoint I provides all of the functionality of our current INFOBOT(R) interactive voice response line plus a wide range of advanced features," said Coleman.
 VocalPoint I is available immediately at prices starting at $17,000 per module. The system is completely modular and may be expanded from four to 24 lines. Large-scale, high-volume applications are addressed with rack-mounted modules.
 Syntellect Inc.
 Founded in 1984, Syntellect Inc. is a worldwide company that develops, markets and supports a family of network voice processing systems. Network voice processing includes voice processing and interactive voice response (IVR) technology that enables individuals to access computer-based information using a touchtone telephone. NVP also includes call processing, the technology that provides a high degree of automation and control of inbound telephone calls. Syntellect develops, markets and supports the INFOBOT family of IVR systems, VocalPoint voice processing systems and Dytel Call Center Gateway call processor. The company has shipped more than 6,800 voice processing systems to more than 850 customers in major corporations. Syntellect is a publicly traded company listed on the NASDAQ exchange under the symbol SYNL.
 -0- 7/27/93
 /CONTACT: Mary Ann Johnson of Syntellect, 602-789-2800/
 (SYNL)


CO: Syntellect Inc. ST: Arizona IN: TLS SU: PDT

MF-JL -- LA004 -- 5983 07/27/93 06:00 EDT
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Date:Jul 27, 1993
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