STAFF CONFLICTS CONSUME NEARLY SEVEN WEEKS OF MANAGEMENT TIME EACH YEAR
STAFF CONFLICTS CONSUME NEARLY SEVEN WEEKS OF
MANAGEMENT TIME EACH YEAR
Survey Reveals Almost 50 Percent Increase Over Five Years Ago
MENLO PARK, Calif., Nov. 20 /PRNewswire/ -- Personality clashes among employees have risen sharply in recent years and corporate executives are spending much more of their time as mediators.
A recent survey found that managers spend 13 percent of their time, the equivalent of six and one-half work weeks per year, resolving such conflicts among workers. This compares to just 9 percent, or four and one-half work weeks per year, in 1986.
Both surveys were developed by Accountemps, the world's largest temporary personnel service for accounting, bookkeeping and information systems. They were conducted by an independent research firm, which polled executives from the nation's 1,000 largest companies.
Respondents were asked: In general, what percent of management time would you say is spent dealing with personality conflicts between employees? The mean response in 1991 was 13.4 percent; in 1986, it was 9.2 percent.
"Several factors have combined to create this state of employee tension," said Max Messmer, chairman of Accountemps. "There is tremendous corporate pressure to increase productivity with fewer people, and as a result, individuals are accountable as never before.
"At the same time, sluggish economic conditions and general marketplace volatility have contributed to a troubling level of job insecurity. If, in this kind of environment, employees do not receive clear delineation of roles and responsibilities according to their expertise, 'turf wars' and conflicts can easily erupt," he said.
Messmer also encourages managers to foster a team-building culture that leads employees toward common corporate goals.
There are 150 Accountemps offices in the United States, Canada, the United Kingdom and Europe.
/CONTACT: Lynn Taylor, 415-854-9700 or Marc Silbert, 516-767-3700, both of Accountemps/ CO: Accountemps ST: California IN: SU: DB -- SF001 -- 5231 11/20/91 08:04 EST