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SOUTHWEST AIRLINES CAPTURES TOP PERFORMANCE RANKINGS FOR THIRD CONSECUTIVE MONTH

 DALLAS, Nov. 4 /PRNewswire/ -- For the third month in a row, Southwest Airlines has placed first in all three performance categories of the Department of Transportation (DOT) Air Travel Consumer Report for its September 1993 performance. The Dallas-based airline has swept the top position four times this year, bringing to 15 the number of times the airline has won the "Triple Crown."
 A "Triple Crown" consists of the best ontime performance, fewest reports of mishandled baggage, and fewest Customer complaints of all carriers for which statistics are reported in all categories of the report. Southwest is the only major airline that has ever won the "Triple Crown."
 In September, Southwest had 93.1 percent of its 1,500 daily flights arrive on time. The industry average for ontime performance was 84.6 percent. The airline had only 3.28 reports of mishandled baggage received for every 1,000 Southwest Customers; and for every 100,000 Customers flying on Southwest in August, only .16 filed complaints with the DOT.
 "Our employees were thrilled to hear that their hard work and persistence in offering the most 'positively outrageous Customer Service' in the industry had paid off," said Colleen Barrett, Southwest's executive vice president - customers and corporate secretary. "With three 'Triple Crown' months in a row, our Employees have proven that our formula of friendly but efficient operations is a winning one."
 Southwest is also the first and only major airline to capture an annual "Triple Crown," which it earned for its 1992 performance. Southwest operates an all-jet fleet of 156 Boeing 737s.
 -0- 11/4/93
 /NOTE TO EDITORS: Photos of Herbert D. Kelleher, Boeing 737 and corporate logo available via Wieck Photo DataBase to any newspaper or media outlet with telephoto receiver, or electronic darkroom that can accept overhead transmissions. To electronically retrieve photo free of charge, call 214-416-3686/
 /CONTACT: Melanie Jones of Southwest Airlines, 214-904-4413/


CO: Southwest Airlines ST: Texas IN: AIR SU:

MP -- NY101 -- 0832 11/04/93 14:52 EST
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Publication:PR Newswire
Date:Nov 4, 1993
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