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SOUTHWEST AIRLINES ACHIEVES A FIRST IN CUSTOMER SATISFACTION

 SOUTHWEST AIRLINES ACHIEVES A FIRST IN CUSTOMER SATISFACTION
 DALLAS, May 7 /PRNewswire/ -- Southwest Airlines (NYSE: LUV) reached a new level in quality performance as reflected by the recently released Department of Transportation (DOT) May 1992 Air Travel Consumer Report for March and first quarter 1992 performance.
 Southwest had the best on-time performance, the fewest mishandled baggage reports and the lowest number of customer complaints of any airline, not only for the month of March but for the entire first quarter of 1992.
 "For the first time, a major airline has earned the 'Triple Crown' for an entire quarter," said Colleen Barrett, executive vice president- customers for Southwest. "As icing on the cake, for our March performance, we took the 'Triple Crown' for an incredible seventh time-- an achievement no other airline has reached even once."
 The airline reported that 88.9 percent of its over 1,200 daily flights arrived on time during March; only 3.81 customers per 1,000 reported any baggage problems; and only .26 complaints were filed with the DOT per 100,000 customers.
 For the first quarter, 90 percent of Southwest's flights arrived on time; 3.88 customers per 1,000 reported baggage problems; and only .23 complaints were filed with the DOT per 100,000 customers.
 "The employees of Southwest are known to be fun loving--but when it comes to customer satisfaction, they are very serious about offering the best service available in the airline industry," said Barrett. "This new record is testimony to the fact that happy, enthusiastic employees produce satisfied customers."
 -0- 5/7/92
 /CONTACT: Melanie Jones of Southwest Airlines, 214-904-4413/
 (LUV) CO: Southwest Airlines ST: Texas IN: AIR SU:


LR -- NY121 -- 7867 05/07/92 17:40 EDT
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Publication:PR Newswire
Date:May 7, 1992
Words:288
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