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SOUTHERN BELL'S NETWORK TO EXPERIENCE RECORD CALLS SUNDAY AS BRAVES FANS PHONE FOR PLAY-OFF TICKETS

 ATLANTA, Sept. 24 /PRNewswire/ -- Southern Bell expects a record number of telephone calls over its network on Sunday as avid Braves fans call for post-season tickets.
 The company estimated that last year it handled in excess of 30 million calls in 90 minutes as fans were dialing in to order their post-season tickets. This year, the company expects to process over 59 million calls during the same time period.
 "Southern Bell's telephone network can generally handle increased calling volumes, but with the avalanche of calls and the use of automatic dialers and speed calling that we expect on Sunday from ardent fans, some customers may experience busy signals, slow dial, slow call completion, cut-off, no dial tone or hear a busy announcement," said Jim Newman, Southern Bell's vice president of public affairs for Georgia.
 The company will implement company network management procedures that include closely monitoring the "traffic flow" through its central offices. If one central office experiences a telephone call "traffic jam," calls will be automatically re-routed to another central office to help ensure opportunities for call completion.
 Newman said this Sunday's anticipated avalanche of calling is equivalent to the calling volumes the company experienced during this year's snowstorm, except that this Sunday the increased traffic will impact the company's network for a very limited amount of time.
 Southern Bell advises customers, if possible, to delay placing other personal or business calls during the time the tickets are on sale. However, if customers need to place a call and experience a delay, they should hang up and try again later. The company also urges customers to stay tuned to their radio or television so that they will know when the tickets are sold out.
 -0- 9/24/93
 /CONTACT: Lynn Bress, 404-391-2484, or, home, 404-351-2122, or Jim Newman, 404-391-4545, or, home, 404-973-1116/
 (BLS)


CO: Southern Bell Telephone Company ST: Georgia IN: TLS SU:

RA-TG -- AT008 -- 5476 09/24/93 14:24 EDT
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Publication:PR Newswire
Date:Sep 24, 1993
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