Will.I.Am Launches Voice Assistant
I.Am.Plus, the tech company run by will.i.am, frontman of the musical group the Black Eyed Peas, has launched Omega, a voice assistant platform for enterprise customer engagement. Omega is designed to get to know users and their preferences through proactive and conversational dialogues. Its core components consist of advanced natural language understanding, contextual deep learning, a conversational engine, automatic speech recognition, text-to-speech technologies, and a series of pluggable modules for adding personality, opinions, chatbots, and even custom domains. Omega is targeted primarily at the technology, financial services, insurance, and healthcare verticals. Its first customer is Deutsche Telekom, which is using the platform to power Tinka, a voice-based virtual assistant for customer service.
Sheetz Offers Voice Ordering
Convenience store operator Sheetz is now letting customers order their favorite food through a new Amazon Alexa skill that uses interactive voice-activated technology. Customers with Sheetz online ordering accounts and Alexa-enabled devices can use the new Sheetz skill for Alexa. The capability is now available at all of Sheetz's 564 locations throughout the Mid-Atlantic.
Spokata Speaks the News
Spokata has launched a website and iOS app for streaming real-time news. Spokata streams real-time audio content from more than 100 verified digital news sources, using a combination of its proprietary algorithms and Polly, the Amazon text-to-speech service. Within seconds of articles posting online, the app generates audio summaries, providing users with short, fact-based streams.
SoapBox Lets Kids Have a Voice
SoapBox Labs has released a cloud-based application programming interface (API) that recognizes children's voices and integrates with their smart devices and applications. The SoapBox API enables children, ages 4 to 12, to voice-activate their toys and favorite devices. It supports sounds, words, sentences, fluency, and comprehension, allowing third-party developers to build voice skills, voice controls, real-time pronunciation assessments for reading, literacy, and language learning, and more.
PlumVoice Launches AI-Powered IVR
Plum Voice has released several artificial intelligence applications for interactive voice response (IVR) that support conversational dialogues and interpret customer intent. Using conversational dialogues and natural language processing to determine caller intent in real time, Plum's AI-powered IVR applications can direct callers to the right self-service application or agent to resolve their specific issues.
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|Publication:||Speech Technology Magazine|
|Date:||Jan 1, 2018|
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