Byline: PENMAN INVESTIGATES
A CARE charity has apologised to a mother who waited nearly five months to get her money back on a respite trip it cancelled.
Catherine O'Donnell paid more than PS2,200 to send her daughters Louise, 36, and Lyndsey, 37, who suffer from Huntington's disease, on a week-long break at a specialist resort in Southport, Merseyside, last August.
But the Revitalise charity cancelled the visit because of Louise's worsening condition. Catherine told me that she has tried to get a refund from Revitalise and her holiday insurers, but she said: "After numerous telephone conversations, I am not getting anywhere".
I asked what was going on and am delighted that Catherine, from Peterlee in County Durham, has now been given a refund and unreserved apology.
Revitalise chief executive Chris Simmonds added: "We are also looking into ways in which we can resolve such matters more promptly in future."