Printer Friendly

SORTED!

Byline: PENMAN INVESTIGATES

A CARE charity has apologised to a mother who waited nearly five months to get her money back on a respite trip it cancelled.

Catherine O'Donnell paid more than PS2,200 to send her daughters Louise, 36, and Lyndsey, 37, who suffer from Huntington's disease, on a week-long break at a specialist resort in Southport, Merseyside, last August.

But the Revitalise charity cancelled the visit because of Louise's worsening condition. Catherine told me that she has tried to get a refund from Revitalise and her holiday insurers, but she said: "After numerous telephone conversations, I am not getting anywhere".

I asked what was going on and am delighted that Catherine, from Peterlee in County Durham, has now been given a refund and unreserved apology.

Revitalise chief executive Chris Simmonds added: "We are also looking into ways in which we can resolve such matters more promptly in future."

COPYRIGHT 2015 MGN LTD
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2015 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Title Annotation:Features
Publication:The Mirror (London, England)
Date:Jan 15, 2015
Words:150
Previous Article:Exposed: The not very artful dodger; PAINTINGS 'EXPERT' IS REALLY A COMMON COLD CALLER.
Next Article:BRINGING DOWN THE UMBRELLAS.

Terms of use | Privacy policy | Copyright © 2021 Farlex, Inc. | Feedback | For webmasters |