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SNET, AT&T FORGE NEW AGREEMENT

 NEW HAVEN, Conn., April 27 /PRNewswire/ -- AT&T (NYSE: T) will assume product support and maintenance for many Connecticut businesses whose Private Branch Exchange (PBX) communications systems were purchased or rented from SNET, the two companies said today.
 Under terms of the agreement signed yesterday, AT&T Global Business Communications Systems will offer to maintain and support PBX's, previously serviced by SNET, according to arrangements with affected SNET customers.
 The agreement will be fully implemented by Nov. 1, but current SNET PBX customers can choose to receive maintenance and sales support from AT&T teams based in Connecticut as early as the end of June.
 For the past four years, AT&T has been the major supplier of PBXs sold by SNET to its Connecticut customers. SNET will continue to be AT&T's exclusive Connecticut dealer for marketing products known as "key systems".
 The agreement follows SNET's announcement in January that it would focus on central-office-based services and key equipment for its customers.
 "We believe AT&T is in the best position to provide technical support and application design expertise for this product base," said A. Thomas Kelly, SNET vice president-large business market. "This agreement ensures that customs continue to receive the excellent service they have come to rely upon from SNET and is in keeping with our strategy of strengthening SNET's focus on central office-based telecommunications solutions to meet customer needs."
 "With over 40,000 systems installed nationwide, AT&T already has the necessary infrastructure in place to provide a smooth transition for these customers," said H. David Bearden, regional vice president, AT&T Global Business Communications Systems. "We are committed to bringing the highest level of service, maintenance and application support to these customers, and we're delighted to offer them the resources and experience that have made AT&T the leading domestic provider of premises-based systems, both in terms of market share and customer satisfaction."
 Within the next few weeks, customers affected by the agreement will receive a letter explaining the details, along with a complete explanation of options for service and marketing support.
 Both companies have set up toll-free numbers for customers with questions about their service. Customers should call AT&T on 1-800-862-2205 or SNET on 1-800-233-2220 during normal business hours.
 SNET is an independent telecommunications company that offers, through its subsidiaries, network and information management services and communications systems; directory publishing and advertising services; and cellular mobile phone and paging services.
 Upon implementation of this agreement AT&T will employ 950 people at more than 80 locations throughout Connecticut. AT&T is a global company that provides communications services and products as well as network equipment and computer systems to businesses, consumers, telecommunications service providers and government agencies.
 Background
 A private branch exchange, or PBX, is a telecommunications system installed at a business customer's location, to support as few as 25 and as many as 50,000 users. Today's PBXs are actually computer processors that integrate multiple functions such as voice-mail, voice-recognition, video conferencing and also direct the routing of incoming and outgoing calls.
 "Key" systems, like PBXs, are also stand-alone systems, but they accommodate fewer telephone sets than a PBX and have fewer sophisticated functions built in. Frequently, key systems are used in conjunction with central office-based product to give key systems functions, similar to the capabilities of a PBX.
 With SNET's central office-based products, the only equipment installed at customer locations is telephone sets or "key" systems. The sets or key systems tie directly to the telephone network. The functions of the products come from SNET's sophisticated central switching offices.
 -0- 4/27/93
 /CONTACT: Andrea Csillag of AT&T, 212-841-4698, or home, 212-972-3909, or Beverly Levy of SNET, 203-771-4474/
 (T)


CO: AT&T; SNET ST: Connecticut, New Jersey IN: TLS SU:

SM-TS -- NY044 -- 1346 04/27/93 12:00 EDT
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Date:Apr 27, 1993
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