SITEL And Avaya Demo center Opens.
SITEL Corp. and Avaya, Inc. recently cut the ribbon on their joint
executive briefing and demonstration center, located at SITEL's
North American headquarters in Omaha, Nebraska. The center offers a
customer relationship management design workshop with interactive
demonstrations of CRM technologies presented by contact center experts.
The showcase center serves as a briefing facility for both companies,
and demonstrates integrated CRM applications including intelligent work
distribution, Web chat, Web collaboration, callback, interactive voice
response (IVR), e-mail content analysis, fax and Web interaction,
unified customer databases and reporting across multimedia access
channels, Presentations at the executive briefing and demonstration
center combine the capabilities of Avaya's Interaction Management
solutions with SITEL's delivery and management methodologies to
offer corporate leaders a blueprint for converting their call centers to
customer-centric contact centers. A second center is scheduled to open
later this year in Brussels, Belgium.