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SIMON & SCHUSTER FIRST PUBLISHER TO PROCESS ORDER ENTRY TRANSACTIONS VIA TOUCHTONE PHONE

 SIMON & SCHUSTER FIRST PUBLISHER TO PROCESS ORDER ENTRY
 TRANSACTIONS VIA TOUCHTONE PHONE
 DALLAS, Oct. 15 /PRNewswire/ -- InterVoice (NASDAQ: INTV) announced today that its RobotOperator(R) interactive voice response (IVR) system has been implemented at Simon & Schuster to process order entry transactions for the 68 year-old publishing house. Headquartered in New York City, Simon & Schuster is the first publisher to offer the convenience of automated ordering through IVR to its customers.
 The two 24-line RobotOperator Systems process calls 24 hours a day to take orders from the Simon & Schuster sales force and retail and university book stores all over the United States. The system accesses information downloaded via token ring into databases on the voice response unit and interfaces with an Aspect ACD.
 Through the RobotFax(R) feature, callers have the option of receiving a fax copy of their order. The system's text-to-speech feature reads book titles as well as some customer names to confirm orders.
 "Our RobotOperator System is designed to process as many as 20,000 calls a day," said a Simon & Schuster spokesperson. "Automating the order entry function allows us to continue offering excellent customer service without increasing our service staff. And with routine orders and questions being processed automatically, our service personnel are available to research more important problems."
 Simon & Schuster, the publishing operation of Paramount Communications, Inc., is a leading publisher of consumer, educational and business books, texts and materials.
 Dallas-based InterVoice, Inc. is a full service voice automation company that develops and markets systems for voice response, outbound dialing, call directing and audiotex.
 InterVoice systems automate telephone operator functions and are used in numerous applications to enhance customer service and productivity in a variety of businesses.
 -0- 10/15/92
 /CONTACT: Dorothy Botnick, manager-corporate communications of InterVoice, 214-497-8771/
 (INTV) CO: InterVoice, Inc. ST: Texas IN: TLS SU:


TM -- NY101 -- 0668 10/15/92 17:03 EDT
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Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Date:Oct 15, 1992
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