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Title Type Date Words
Don't fight mobile customers--join them. Apr 1, 2015 804
The eyes have it: customer self-service get visual. Mar 1, 2015 669
Mobile customer service means unified business interactions. Jan 1, 2015 666
Agents skills for mobile customer services. Sep 1, 2014 626
How will you support consumer mobile customer service? Jul 1, 2014 683
Is unified communications really unified interactions? Jun 1, 2014 675
Migrating to multichannel customer service interaction centers. Mar 1, 2014 675
Mobile Customers Need UC Choice For All Interactions. Dec 1, 2013 581
Contextual customer assistance from online apps for better customer service. Nov 1, 2013 725
Contextual customer interactions improve personalization and performance. Oct 1, 2013 575
Is your contact center ready for all mobile customer interactions? Sep 1, 2013 628
All mobile self-service apps need customer assistance. Jul 1, 2013 540
Look to cloud services for mobile customer needs. Jun 1, 2013 505
Unified customer services for the new generation of digital and mobile consumers. May 1, 2013 634
"Help Desk" services for mobile UC customer support. Mar 1, 2013 879
Customer services needs multi-persona mobile apps. Dec 1, 2012 668

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