Printer Friendly

Rockwell FirstPoint announces field trial of FirstPoint Enterprise v10.0.

Rockwell FirstPoint Contact Corp., a provider of call and contact center solutions, has announced its FirstPoint Enterprise v10.0 is currently in field trial with customers. The product now provides system-wide monitoring to manage components across single- or multisite FirstPoint Enterprise environments. Additionally, new features that FirstPoint Enterprise v10.0 offers, in addition to its extensive routing, reporting and monitoring functionality, include: complete contact history tracking; agent on-demand; cradle-to-grave reporting; software distribution; server and database consolidation; and solution monitoring and alarming. Additionally, the product can now be deployed to other underlying platforms, such as IP-based infrastructure and IP-PBXs, allowing companies with an existing IP infrastructure already in place to transition to a VoIP solution with all of the queuing, routing and reporting features found in the FirstPoint Enterprise product operating on a time-division multiplexing (TDM) infrastructure.
COPYRIGHT 2004 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

Article Details
Printer friendly Cite/link Email Feedback
Title Annotation:New Products
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:4EUUK
Date:Sep 1, 2004
Previous Article:Amae Software sows the seeds of customer loyalty.
Next Article:IEX TotalView version 3.6 to enhance supervisor ease-of-use and simplify ACD connectivity.

Related Articles
Rockwell FirstPoint Enterprise 2002. (Technology Highlights).
Rockwell FirstPoint Contact launches SMI Edition. (New Products).
Rockwell FirstPoint Contact announces enhancements. (New Products).
Rockwell FirstPoint Contact opens office in Shanghai.
Concer to acquires Rockwell FirstPoint Contact.
Concerto announces availability of two Enterprise Suite components.
Empirix launches new OneSight telephony monitors for Concerto, Intervoice and Nuance environments.

Terms of use | Copyright © 2017 Farlex, Inc. | Feedback | For webmasters