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Robbins-Gioia Teams With the California Franchise Tax Board to Increase Compliance With Tax Filing Laws.

Business Editors


Program Management Efforts Drive New Efficiencies Within

Integrated Nonfiler Compliance System

Robbins-Gioia LLC, the leading provider of program management solutions, is providing management support to the California Franchise Tax Board's (FTB) Integrated Nonfiler Compliance (INC) efforts.

The INC project is focused on increasing compliance with tax filing laws by upgrading the ability to identify and collect from nonfiling taxpayers.

While the original filing enforcement system was successful, generating approximately $300 million per year, FTB needed to update the infrastructure to increase flexibility and functionality to identify an even greater amount of noncompliant taxpayers. FTB tasked IBM to build a case management system and an enterprise data store and add business intelligence capabilities in a phased development cycle.

FTB selected Robbins-Gioia to join the team during the beginning of the fourth of five phases to conduct a schedule management assessment and suggest process improvements to keep the remaining work on schedule.

After conducting a six-week assessment of the project operations, Robbins-Gioia developed detailed recommendations to ensure the efficient and timely completion of the development of the INC system. The primary recommendation was to replace iterative scheduling and development with a waterfall model.

The waterfall model charts project activity flows in discrete, sequential phases, with each phases' deliveries serving as input for the next phase. The waterfall model was suggested to more effectively gate and monitor the various components of the organization's development cycle.

Additionally, Robbins-Gioia fostered the formalization and regulation of an integrated schedule between seven discrete components of the project team and identified and documented interorganizational dependencies.

The schedule was given an easy-to-read format, providing status information to the variety of stakeholders involved and importantly, visibly flagging components that were falling behind schedule. Robbins-Gioia decomposed the master schedule into three separate schedules--one schedule for the INC product, one for the data warehouse facility, and one for production support.

Robbins-Gioia also formed a schedule maintenance program, which included replacing the date-driven methodology with a work breakdown structure (WBS) and implementing direct communications from performing teams to a nonbiased third party scheduler.

Logical relationships, tasked work, and resource availability became the drivers for completion milestones, replacing fixed management completion deadlines.

The INC program was nationally recognized, winning numerous awards including The Data Warehouse Institutes Best-Practices Award and the Governor's Office of Innovation 2002 Clarity Award.

The INC project manager, Tom Nast said, "Robbins-Gioia's `can-do' approach to project scheduling was a key ingredient in the California Franchise Tax Board's INC Project success. The R-G schedule and related products gave us clear and accurate reporting for our executive management."

About the California Franchise Tax Board

The California Franchise Tax Board is the agency responsible for collecting state personal income taxes as well as bank and corporation taxes for the State of California. Each year the department collects over $33 billion in tax revenues from individuals, banks, and corporations.

The mission of the Franchise Tax Board is to "collect the proper amount of tax revenue, and operate other programs entrusted to us, at the least cost; serve the public by continually improving the quality of our products and services; and perform in a manner warranting the highest degree of public confidence in our integrity, efficiency, and fairness."

About Robbins-Gioia

Robbins-Gioia has been dedicated to delivering management consulting solutions to government agencies and Fortune 500 companies for more than 20 years.

Robbins-Gioia combines thought leadership, disciplined processes, industry-based knowledge, and integrated tools to help global customers optimize their business processes, accelerate change, and establish time, cost, and quality improvements to transform their businesses. For more information, please call Robbins-Gioia, LLC at 800-663-7138, or visit the web site at
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Publication:Business Wire
Date:Aug 22, 2002
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