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RightNow integrates with Cisco's ICM platform. (Strategic Alliances).

RightNow Technologies, a provider of hosted customer service and support solutions, has announced the availability of integration of its RighrNow eService Center solution with Cisco System's ICM platform. Called RightFit for Cisco ICM, it helps enable customer service organizations to create more seamless, customizable links between their automated call distribution systems and their RightNow customer service management environments. RightFit for Cisco ICM was designed to provide the seamless integration for both hosted and internally deployed RightNow systems. With RightFit for Cisco ICM, Cisco ICM applications can retrieve data from RightNow customer databases to populate screen pops. RightNow can also display all incident management data and knowledge base content on Cisco ICM application screens. This integration allows RightNow to act as the central repository for all customer data, incident management, and customer service knowledge.
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Publication:Customer Interaction Solutions
Date:Jul 1, 2003
Words:133
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