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Ricoh TechnoSystems Relies on CompTIA Certifications to Enhance Service Team Skills.

TOKYO -- Ricoh TechnoSystems Co. Ltd., a member of the Ricoh Group of companies, is relying on professional certifications from the Computing Technology Industry Association (CompTIA) to enhance the information technology (IT) and customer service skills of its rapid-response service teams across Japan, CompTIA announced today.

Ricoh TechnoSystems is training its customer engineers, who deliver high-quality customer-focused IT and office automation (OA) services, in CompTIA A+(R), CompTIA CDIA+(TM) and CompTIA Network+(R) certifications. The training effort is part of Ricoh Group's ongoing integration of its 32 domestic maintenance service groups and 470 service locations across Japan under the Ricoh TechnoSystems brand name.

"With its successful 'one-stop' office solutions model for IT and OA services delivery, Ricoh TechnoSystems is at the forefront of the service market in Japan," said John Venator, president and chief executive officer, CompTIA. "IT services represent a strong, vibrant and growing business for the entire Ricoh Group. We are pleased that CompTIA certifications are helping Ricoh to maximize the strength of its service offerings and the skills of the professionals delivering these rapid response services."

"CompTIA certifications validate practical abilities across multiple IT products and solutions," said Kazuo Kaneko, general manager, IT service education, Ricoh TechnoSystems. "By equipping our service engineers with these technical and business skills, they can more accurately and efficiently address customer OA and multi-vendor IT issues, which leads to greater customer satisfaction and service efficiency "

CompTIA is the world's leading provider of vendor-neutral certifications for the IT industry. Approximately one million individuals worldwide hold CompTIA professional certifications.

CompTIA A+ certification is recognized throughout the IT industry as the standard in foundation-level, vendor-neutral certification for computer service technicians. This professional credential validates the knowledge of computer service technicians with the equivalent of 500 hours of hands-on experience.

CompTIA CDIA+ certification is the IT sector's first global standard of competency and professionalism in the document imaging/document management industry. Individuals who achieve CompTIA CDIA+ certification have demonstrated knowledge and mastery of scanning, storing and output of black-and-white and color documents; and have the expertise to analyze customers' business processes and design appropriate document imaging and management solutions to support their needs.

CompTIA Network+ certification is a professional credential recognized around the world and across industries as validation of knowledge of networking professionals. Individuals who achieve CompTIA Network+ certification possess the knowledge and skills needed to install, configure, and troubleshoot basic networking hardware, protocols, and services and can describe the features and functions of networking components.

About Ricoh TechnoSystems

Ricoh TechnoSystems Co. Ltd., a member of the Ricoh Group of companies, offers services that complement Ricoh's line of document imaging products and solutions. Ricoh TechnoSystems offers "one stop support and service" for facets of the design, deployment, and maintenance of document imaging solutions including hardware sales and maintenance; software sales, design, development and deployment; and network design, installation, education and management.

About CompTIA

The Computing Technology Industry Association (CompTIA) is a global trade association representing the business interests of the information technology (IT) industry. For more than 23 years CompTIA has provided research, networking and partnering opportunities to its 20,000-plus members in 102 countries. The association is involved in developing standards and best practices, and influencing the political, economic and educational arenas that impact IT worldwide. More information is available at www.comptia.org.
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Publication:Business Wire
Date:Nov 23, 2005
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