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1-47 out of 47 article(s)
Title Author Type Date Words
New research reveals ecommerce challenges facing global brands. Oct 8, 2020 1046
Digitally-Led Mid-Tier Merchants on Track to Win Global Innovation Race, Research by ACI Worldwide and Ovum Reveals. Oct 10, 2019 840
Service quality and complaint management influence fan satisfaction and team identification. Lee, Cindy; Hur, Youngjin Report Feb 1, 2019 7727
A Poor Understanding of Data Is Hampering Efforts to Drive a Positive Customer Experience: Research indicates that 51 per cent of UK businesses struggle to draw valuable insights from data that they collect. Sep 1, 2018 427
Assessing the Impact of Complaints Management System in Hospitality Organizations in Egypt: A Customer-organization Perspective. Tag-Eldeen, Ashraf Report Jun 1, 2018 5960
Amazon to unveil visually-focused AI research hub in Germany. Oct 24, 2017 378
Applegreen Research[TM] Acrylic Paint Set Release Successful. Jul 2, 2017 446
Customer experience--the uncomfortable truth: new dimension data research reveals that the digital dilemma in enterprises is deepening and organisations must choose a path between digital crisis or redemption. Apr 1, 2017 626
Investigating the impact of commitment, satisfaction, and loyalty of employees on providing high-quality service to customer. Esmaeilpour, Majid; Ranjbar, Mohammad Report Mar 22, 2017 7445
New Study Confirms Marketers Missing Critical Technology Integration Capabilities. Nov 1, 2014 120
Antecedents of service quality in the insurance industry. Saad, Alawni Mohammed; Yusoff, Rushami Zien; Islam, Rabiul Report Jul 1, 2014 7009
Changing channels: managing channel integration and migration in public organizations. Kernaghan, Kenneth Report Mar 1, 2013 8004
Impact of customer service and value creation on customer satisfaction in modern Indian retailing: a clue to the global retailers. Roy, Rajib Report Oct 1, 2012 5452
Understanding the league sport participation experience utilizing the critical incident technique. Ruihley, Brody J.; Greenwell, T. Christopher Report Mar 1, 2012 8308
Using customer-facing technology to create new business value: insight from the public and private sector into the changing value equation. Griffy-Brown, Charla; Chun, Mark; Koeppel, Harvey Report Oct 1, 2011 4201
Temkin Group Research Shows That Customer Experience Efforts Will Increase in 2011. Jan 20, 2011 231
What people think about your customer service: this article is based on a research report published by the Institute of Customer Service. The author one of the researchers involved in the study, and he explains why organisations seem to be hampered when it comes to providing good customer services. Johnston, Robert Report Jun 1, 2007 2074
TJ achieve: Sarah Cook looks back at an article she wrote about handling difficult customers in 1994, and reflects on changes 13 years on. Cook, Sarah Feb 1, 2007 514
Interacting with customers. Herbst, Kenneth C.; Lloyd, Harold; Business, Mason School of Column Jan 1, 2007 1108
Well-dressed women get better service. Brief article Aug 1, 2006 266
Britain, stop being so stupid. Jun 1, 2006 324
Managing retail channel overstock: Markdown money and return policies. (Articles). Tsay, Andy A. Dec 22, 2001 16142
Secret service. Forte, Brandi Brief Article Nov 1, 2001 541
WHAT DO E-CONSUMERS WANT? Brief Article May 1, 2001 472
International Variations in Measuring Customer Expectations. CALVERT, PHILIP J. Mar 22, 2001 10200
At the Dawn of e-Government: The Citizen as Customer. Breen, Jeff Oct 1, 2000 4189
A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues Through a Longitudinal Study. DABHOLKAR, PRATIBHA A.; SHEPHERD, C. DAVID; THORPE, DAYLE I. Jun 22, 2000 12821
Customer benefits and company consequences of customer-salesperson relationships in retailing. Reynolds, Kristy E.; Beatty, Sharon E. Mar 22, 1999 6966
The service experience in two cultures: a behavioral perspective. Winsted, Kathryn Frazer Sep 22, 1997 11350
Productivity improvements for a small 'made-to-order' manufacturing environment. Nan Shing Ong Jul 1, 1997 3298
Changing demographics of financial service customers: the Latin American segment. Pagel, Vicky L.; Nance, James J. Jun 22, 1997 2073
Implementing "quality" in a services marketing context. Gilmore, Audrey Apr 1, 1997 2597
Service excellence: lessons from the banking industry. Sep 1, 1996 1184
A dramaturgical view of the health care service encounter: cultural value-based impression management guidelines for medical professional behavior. John, Joby Sep 1, 1996 6975
Oral participation in retail service delivery: a comparison of the roles of contact personnel and customers. Baron, Steve; Harris, Kim; Davies, Barry J. Sep 1, 1996 7046
The role of personalization in service encounters. Mittal, Banwari; Lassar, Walfried M. Mar 22, 1996 5338
Advertiser perceptions of fair compensation, confidentiality, and rapport. LaBahn, Douglas W. Mar 1, 1996 5101
Service quality: implications for management development. Gupta, Atul; Chen, Injazz Jul 1, 1995 2648
Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry. Andaleeb, Syed Saad; Basu, Amiya K. Dec 22, 1994 5971
An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions. Taylor, Steven A.; Baker, Thomas L. Jun 22, 1994 5745
Measuring transport costing error in customer aggregation for facility location. Ballou, Ronald H. Mar 22, 1994 5450
Steel founders grapple with customer perceptions. Kanicki, David P. Jan 1, 1994 1322
"Who cares wins." (the customer care policy within Asda Stores) Davies, Gary May 1, 1993 2633
Organizing moves in software support hot lines. Pentland, Brian T. Dec 1, 1992 9950
Consumer correspondence: an exploratory investigation of consistency between business policy and practice. Martin, Charles L.; Smart, Denise T. Dec 22, 1989 5708
Improving customer service: beneath the headlines. Henderson, Mark Sep 22, 1989 1967

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