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Research and Markets: The Help Desk Essential Guide.

DUBLIN, Ireland -- This Thorough Help Desk Essentials Guide Provides a Clear Roadmap to Designing, Implementing and Operating a Help Desk

Research and Markets ( has announced the addition of The Help Desk Essential Guide to their offering.

"This thorough Help Desk Essentials Guide provides a clear roadmap to designing, implementing and operating a help desk. The authors leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement."

Hundreds of pages on how real life Help desks are managed - for you to download and use immediately for your Help Desk success.

Unfortunately, creation of an appropriate and focused Help Desk is NOT a trivial task. However, it need not be a daunting experience either!

Let's look at the record: The Help Desk Essentials Guide is in popular demand - over 350 clients are actively using the valuable documents.

The Help Desk Essentials Guide

One thing's for sure: The Help Desk Essentials Guide makes Help Desk Procurement and Management far more straightforward. No doubt about it: it de-mystifies Help Desk Management, and enables you to produce a Help Desk function with the minimum of fuss. There is absolutely no need to re-invent the wheel! It is supplied primarily in Ms-word format and comprises the following components:

Help Desk all you need now

Ready to use documents: Help Desk Implementation Plan, Help Desk procedures, Proactive Stress Management, Problem management procedure

Help Desk SLA Guide

Let's face it: a comprehensive SLA is a daunting task. Now you'll have an extensive blueprint at your fingertips. This document explains every part of the service level agreement for a Help Desk, clause by clause. You can populate and change directly, as required.

Help Desk Introduction

Let's be honest: getting buy-in is the hardest part of any Help Desk, are you ready for straight talk? This is a full PowerPoint presentation. It explains the Help Desk, what is needed, why and where.

Audit and Review

How many times have you said to yourself: how well are our Help Desk needs taken care of? If you already have a Help Desk, or just want to be doubly sure, this component will certainly help. It comprises a series of questions designed to take you through your Help Desk and check it for quality and completeness. A first rate audit tool (Ms-word).

Help Desk Best Practice

We've got the solution to your needs: Help Desk best practice is designed around a set of activities to deliver upon excellent customer value. This explains the key concepts of a Help Desk.

Help Desk Design Template

In today's uncertain economy you need clarity, fast. This is a complete template for establishing service descriptions. This is a complete template for a Help Desk design.

Features of the all-new 2003 edition:

-Hundreds of pages with easy-to-follow sections

-An extensive must-do checklist based on our experience implementing Help Desk in over 40 industries

-New practical advice on awareness, planning, implementation, and review -New commentary on delivering upon business value

-All-new "tuneup" section tailored to improve the performance of existing initiatives

-Fully updated throughout to take account of current Best Practices and policies, and the state of their use

We are pleased to be able to offer all these elements as part of the highly acclaimed Help Desk Essentials Guide.

For more information visit
COPYRIGHT 2004 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Aug 19, 2004
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