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Research and Markets: Support Services: A Lifeline for Clients and Vendors in Times of Gloom.

DUBLIN, Ireland -- Research and Markets ( has announced the addition of the "Support Services: A Lifeline for Clients and Vendors in Times of Gloom" report to their offering.

For many customers, maintenance and hardware support are like insurance - you have to have them. But customers are getting smarter in the way they buy system support services.


Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companies and markets. Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Our strategic issues agenda addresses the major disruptions that are affecting both the software and IT services suppliers, and their customers that they serve


Ensuring that technology investments drive competitive advantage, and that technology spend is not all absorbed by routine and non-differentiating technology, is more important than ever. Developing repeatable assets, new approaches to service innovation and moving into adjacent segments are all being tried - as are many other approaches. What is clear is that selecting the right markets to focus on is more important than ever.

Reasons to Purchase:

Ovum research will help you understand how new trends will affect the overall structure of the market. Our research reports assess the major players are in a market category. We reveal how suppliers should improve their products and services positioning. For more information about how this specific research report can help your business please contact us.

Support Services: A Lifeline for Clients and Vendors in Times of Gloom

Key Topics Covered:

* Executive Summary

* Overview

* What do we mean by 'support services'?

* Systems support competitors

* Modes of delivery

* Supply-side trends

* Demand-side trends

* Supply-side responses

* Demand-side advice

For more information visit

Source: Ovum
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Publication:Business Wire
Date:Mar 31, 2009
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