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Research and Markets: Hosted IP Centrex: A Fragmented and Growing Market.

DUBLIN, Ireland -- Research and Markets ( has announced the addition of "Hosted IP Centrex: A Fragmented and Growing Market" to their offering.

The Hosted IP Centrex market continues to show steady growth in the US and worldwide markets. This report provides forecasts for seats in service and revenues for Hosted IP Centrex in the US and worldwide through 2012. The impact of this growth on the TDM Centrex market in the US is also explored and a forecast through 2012 is provided.

Customer expectations and requirements vary widely when considering Hosted IP Centrex solutions, and meeting these needs requires varying levels of expertise on the part of the service providers.

In the US, service providers are staking out their niches from very simple deployments offering customers long distance savings and a variety of feature functions, to very complex deployments managed by service providers as part of comprehensive voice and data integrated offerings. Most are finding that it is difficult to do both effectively and profitably.

This report utilized end user, as well as large sample, primary research to explore the drivers of adoption for hosted IP Centrex solutions and details how service providers are evolving strategies to meet these needs.

Topics Covered:

Introduction to Update


IP Centrex/Hosted PBX Defined

Providers Find Their Niche

Service Provider Strategies

Fragmentation Leads to More Choices for Business Customers

Government Leads the Way in Hosted IP Centrex Adoption

Drivers of Adoption

Overall VoIP Services Forecast

Steady Growth in Hosted IP Centrex Will Lead to Significant Revenue Opportunities

VoIP Services Forecast Considerations In Light of the Current Economy

Related Reports

List of Tables

Table 1. Penetration of Hosted IP by Vertical Industry

Table 2. Use of Hosted IP as Exclusive Operator VoIP Service

Table 3. US Hosted IP Centrex Seats in Service, 2007-2012 (in Thousands)

Table 4. US Hosted IP Centrex Revenues, 2007-2012 (US$ in Millions)

Table 5. Worldwide Hosted IP Seats and Revenue, 2007-2012 (Seats in Thousands; Revenue US$ in Millions)

Table 6. US TDM Centrex Seats In Service, 2007-2012 (in Thousands)

Table 7. US TDM Centrex Revenues, 2007-2012 (US$ in Millions)

Table 8. US Total Hosted Centrex Seats in Service, 2007-2012 (in Thousands)

List of Figures

Figure 1. IP Centrex vs. TDM Centrex Seats in Service, 2007-2012 (in Millions)

Figure 2. Considerations in Selecting a VoIP Service Provider or Vendor

Figure 3. The Importance of Sound Quality

Figure 4. The Importance of TCO/ROI Considerations

Figure 5. The Importance of Enhanced Features, Such as Integrated Email and Voicemail

Figure 6. The Importance of Service Provider Reputation or Familiarity

Figure 7. The Importance of a Defined Migration Plan to IP from the Service Provider

Figure 8. The Importance of Service Level Agreements

Figure 9. The Importance of a Dashboard or Portal for Managing VoIP Services and Features

Figure 10. VoIP Penetration Among US Businesses, 2006-2012

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Publication:Business Wire
Date:Apr 16, 2008
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