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Remedy Adds IBM DB2 Universal Database Support for New Generation of Adaptable Enterprise Applications.

MOUNTAIN VIEW, Calif., March 23 /PRNewswire/ -- Remedy(R) Corporation (Nasdaq: RMDY), maker of the world's second most widely deployed enterprise applications, announced today that version 4.0.1 of its Action Request System(R) adaptable application foundation now supports IBM's DB2* Universal Database.

The Action Request System (AR System(TM)) is an enterprise application environment used by more than 6,800 organizations in 70 plus countries to rapidly create and deploy business automation solutions. Noted for its scalability and extreme adaptability, the AR System tracks, controls and automates a diverse range of business tasks, such as help desk requests, systems management, customer call resolution, and purchase requisitions.

Native DB2 support opens up new possibilities for hundreds of existing Remedy Powered(TM) applications. Previously, DB2 users who wanted to implement Remedy solutions had to purchase and link to another database. Running Remedy on a single DB2 database offers customers enhanced systems management, availability improvements and better integration with other applications. In addition, customers will have real-time access to DB2-housed information.

"Automatically tracking and assembling information to take the right action at the right time is an increasingly important issue for companies today," said Jim Kelly, vice president, Data Management Marketing, IBM Software Solutions. "The quality, strength and robust function of IBM's award- winning DB2 Universal Database combined with Remedy's integrated family of adaptable enterprise applications will provide tremendous value to our mutual customers."

"Extending platforms and delivering additional packaged applications is part of Remedy's ongoing initiative to deliver the benefits of the AR System throughout the enterprise, something our users have requested," said Matt Miller, General Manager, Core Products Unit at Remedy. "Now the AR System will be accessible to a significantly larger portion of the market for call tracking, workflow, and business automation applications."

As with earlier versions of the Action Request System, customers can leverage IBM Global Services to design, build and implement best practices solutions around Remedy. IBM Global Services is the largest IT services provider in the world and a certified Remedy enterprise systems integrator. "The release of native DB2 Universal Database support allows us to use IBM's proven expertise, methodologies and tools to help customers create and deploy Remedy solutions using DB2 even faster," said Robert Hinckley, vice president, Systems Management and Networking Services, IBM Global Services.

Pricing & Availability

Action Request System v4.0.1 will begin shipping electronically next week. Pricing for a 3-user system starts at $9500 in the US. Contact your local Remedy reseller for pricing outside the US. Visit the Remedy Web site for release notes and a full compatibility matrix of supported platforms and versions. Remedy will be announcing three new lines of adaptable packaged solutions in the coming weeks.

About IBM DB2 Universal Database

DB2 Universal Database is the industry's first multimedia, Web-ready relational database management system -- powerful enough to meet the demands of large corporations and flexible enough to serve medium-sized and small businesses. DB2 Universal Database combines power for business intelligence (decision support, data warehousing and data mining) with industry-leading performance and reliability for transaction processing. It delivers on IBM's network computing e-business promise, linking the world's business information with the Internet to realize business value.

About Remedy Corporation

Remedy is the leading provider of adaptable enterprise applications and complete solutions for IT Service Management, Customer Relationship Management and Employee Workplace Automation. More than 6800 customer sites in over 70 countries have deployed Remedy-based applications, making Remedy the number two enterprise applications vendor when ranked by number of deployed sites. More than 60% of the Fortune 100 companies use Remedy products. Remedy solutions are deployed on the Web or on client/server systems in a matter of weeks, not years. Remedy, its partners, and its customers can quickly adapt the robust out-of-the-box functionality of Remedy solutions as business requirements change. This helps organizations establish a competitive advantage by responding rapidly and cost effectively to opportunities. More information on Remedy, its products and services is available on the company's Web site at

Remedy, Remedy Corporation & Design, Action Request System, AR System And Remedy Powered are trademarks of Remedy Corporation which are registered or pending in certain jurisdictions. All other trademarks are the property of their respective owners.
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Publication:PR Newswire
Geographic Code:1USA
Date:Mar 23, 1999
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